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Chapter 1 Management Overview 55

Business Communications Manager - Management User Guide

BCM Monitor is an optional, standalone application that allows the system administrator to view

system and IP telephony information for each Business Communications Manager. Open several

instances of the application on a single PC to monitor the corresponding number of Business

Communications Manager systems.

BCM Monitor supports real time troubleshooting and report generation. System administrators

and support personnel obtain key, real-time information to perform troubleshooting if necessary.

The system administrator accesses and saves information to generate system utilization and traffic

reports.

Using BCM Monitor to monitor your system status

The Business Communications Manager (BCM) monitor allows you to see the current status of

various parts of your system services.

Use the BCM Monitor tool during troubleshooting to confirm current configurations, including

CallPilot applications and IP trunk information. You can find BCM Monitor under the Install

Clients button on the first page of the Unified Manager. The section that describes BCM Monitor

provides the following main topics:

• “Starting BCM Monitor” on page 329

• “Use BCM Monitor to Analyze your System Status” on page 331

• “BCM Monitor Statistical (minimum and maximum) Values” on page 340

• “BCM Monitor information capture” on page 341

Performance management overview

The Unified Manager System Performance monitor provides detailed performance information for

the system and the system resources. The statistics are shown in charts or table format. If a

performance display is active, it is automatically updated with real-time performance information

in time increments that you set.

BCM performance and usage information can be queried by SNMP.

For further details on performance management, refer to Chapter 6, “Performance Management,”

on page 345.

Use the following tools and procedures to monitor the Business Communications Manager system

performance:

• “Unified Manager Performance Monitor

• “Service Manager

• “Base function tray system status display LEDs

• “Using the Initialization menu to monitor system hardware

• “Disk mirroring function

• “Module Diagnostics

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Avaya BCM Management Guia do Utilizador Página 59