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Business Communications Manager - Management User Guide

Chapter 3

Service Management System

This chapter describes service manager capabilities available in the Unified Manager interface.

This chapter also describes the properties of the services in the service manager and associated

alarm notifications.

This section provides information on the following:

• “Service Manager” on page 245

• “Service Definitions” on page 251

• “System-Level Service Definitions” on page 252

• “Nortel Networks Configurable Services” on page 278

• “Watchdog Service” on page 307

Service Manager

Use the Service Manager to access, assess or modify the state of services running on the Business

Communications Managers in your network.

Use the Unified Manager to configure services individually on each Business Communications

Manager in your network. Services running on a single Business Communications Manager in a

network, are independent of other Business Communications Managers in the same network.

Services do not interact between Business Communications Managers.

Services control the fundamental functionality of the Business Communications Manager. A

service is a software process that controls interaction with the Business Communications Manager

hardware devices, computing environment, telephony or your browser interface.

Modification of any service has far reaching effects on communications or event reporting

capability. Nortel Networks strongly recommends you consult with your support group prior to

using the service manager interface.

There are two categories of services:

• System level services: Software processes that are critical to essential operating system level

features (see “System-Level Service Definitions” on page 252)

• Nortel Networks configurable services: Software processes that are critical to the operation of

the Business Communications Manager software (see “Nortel Networks Configurable

Services” on page 278)

Accessing the service manager

1 Access the correct Business Communications Manager in your network from the Unified

Manager workstation browser.

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Avaya BCM Management Guia do Utilizador Página 249