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Business Communications Manager - Management User Guide
IVR backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .401
Licensing backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Multimedia call center (MMCC) backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Registry data backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Unified Manager data backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Voice Application Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Telephony Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Restore Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Source Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Restore Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Restore Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Apache Data Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Archlog Settings Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .406
BRU Data Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
DECT OAM Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .407
IVR Data Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
License Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .407
Multimedia Call Center Data Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Registry Data Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Unified Mgr Data Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Voice Application Data Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Telephony Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .408
User Name and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Report File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .409
Start Backup|Restore Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Accessing the backup and restore utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Exiting from the backup and restore utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Resetting the BRU screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Adding a new volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Modifying a volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Deleting a volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Performing a backup using the BRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Scheduling a backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
Viewing scheduled backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Viewing a scheduled backup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Deleting a scheduled backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .419
Performing a restore using the BRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
Chapter 10
Testing, Troubleshooting, and Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . 423
Module Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .423
- Business Communications 1
- Management User Guide 1
- The Apache Group 2
- Chapter 2 6
- Chapter 7 13
- Chapter 8 14
- Chapter 9 14
- Chapter 10 15
- Audience 23
- Organization 23
- Symbols used in this guide 24
- Display Tips 25
- Text conventions 26
- Acronyms used in this guide 27
- How to get help 30
- Related publications 31
- 28 Preface 32
- Chapter 1 33
- Management Overview 33
- Network management model 34
- 1Aux 2 3 4 37
- SNMP network structure 38
- Configure 42
- Navigating the wizards 44
- Install clients 44
- CallPilot 45
- Documentation 45
- Maintenance 46
- Heading Programming 47
- Maintenance page access 50
- Alarms and traps 51
- Install optional components 54
- Maintenance tools 55
- Management Guide Overview 57
- Log management overview 58
- BCM Monitor overview 58
- Security management overview 60
- Backup and restore Overview 60
- Fault Management System 63
- Alarm Management System 64
- Alarm Reporting System 65
- Event sources 66
- MSC events 66
- MSC (core telephony) logs 67
- NT Event log database 67
- Alarm manager 67
- Alarm database 68
- BCM alarm severity 68
- Enabling the alarm service 70
- Figure 18 Alarm banner 71
- 4 Click the SNMP Trap tab 75
- Figure 21 SNMP Trap screen 76
- Table 4 SNMP Trap settings 76
- SNMP Traps 78
- SNMP trap filtering 79
- SNMP guidelines 79
- Configuring an SNMP Community 80
- 8 Click the Save button 83
- Deleting an SNMP community 84
- Modifying an SNMP manager 87
- Deleting an SNMP manager 87
- SNMP Event Messages 94
- Component event ID 99
- P0609330 2.0 100
- CDRTransfer 111
- DECTAlarms 118
- DECTMtce 118
- DhcpServer 119
- DrWatson 121
- HotDesking 126
- Inventory Service 127
- IPSecIKE 129
- IPXRouterManager 134
- MSPAlarmService 144
- NetIQccm 152
- NetIQObjMgr 153
- NetLinkManager 154
- NetLogon 155
- Perfctrs 158
- Policy Services 159
- Save Dump 163
- Security 165
- Service Control Manager 169
- SNMP Trap Agent 174
- SSH Secure Shell Server 175
- Survivable Remote Gateway 176
- System Status Monitor 179
- ToneSrvr 188
- VNC Service 207
- VNetManager 207
- VNetQosMonitor 208
- VNetVoIPGtwy 209
- Voice CTE 211
- Voice software 215
- VoiceCTI 233
- VoiceManagementSubsystem 235
- VoiceMSCService 236
- VoIPSipGateway 237
- VoiceRecord 239
- VoiceTimeSynch 240
- VoiceWatchdog 241
- WINSCTRS 244
- Workstation 245
- Chapter 3 249
- Service Management System 249
- Service Definitions 255
- ClipBook server 258
- COM + Event System 258
- Computer Browser 259
- EventLog 259
- Firebird Guardian Service 260
- Firebird Server 260
- License logging service 261
- Messenger 261
- MSSQLServer 262
- MSSQLServerADHelper 262
- Multi-dialup manager 263
- Network DDE 264
- Network DDE DSDM 264
- Net logon 265
- Network monitor agent 265
- Plug and play 267
- Protected storage 267
- Qos_flt_init 268
- RDS self-certifying 268
- Remote access server 270
- Remote procedure call locator 270
- Remote procedure call service 271
- Serial port manager 272
- Services Monitor 273
- SQLServerAgent 274
- SSH Secure Shell 2 274
- Survivable remote gateway 275
- System event notification 275
- Task scheduler 276
- TCP/IP NetBIOS helper 276
- UPS - APC Powerchute plus 277
- UPS Console Toggle 278
- VNC server 278
- Voice Licensing services 278
- Windows installer 279
- Windows internet name service 280
- Windows management 280
- Alarm service 284
- BCMUpgrade 284
- Call Detail Recording 285
- Doorphone 285
- DECT Alarm monitor 286
- DECT OAM 287
- DECT Maintenance console 287
- FTP Publishing service 288
- Inventory service 289
- IpMusic (BcmAmp) 290
- IpMusic (Tone Server) 290
- IPSecIKE service 291
- Line monitor server 291
- Media gateway server 292
- Media path server 292
- Media services manager 293
- Message trace tool 294
- Microsoft DHCP server 295
- Microsoft DNS server 295
- Net link manager 296
- Nortel Networks IVR 296
- Policy service 297
- PPPoE service 298
- SNMP Trap service 299
- System status monitor 299
- Telephony service 299
- UNISTIM Terminal proxy server 300
- Voice CFS 301
- Voice mail 303
- Voice management subsystem 304
- Voice MSC service 304
- Voice Net QoS monitor 306
- Voice NNU diagnostics 306
- Voice software alarm monitor 307
- Voice time synch 308
- Voice WAN 308
- Voice watchdog 309
- VoIP Gateway 309
- VoIP SIP Gateway 310
- Watchdog Service 311
- Chapter 4 313
- Log Management System 313
- MSC System test log 314
- MSC System administration log 314
- MSC Network event log 315
- To erase log information 317
- Archlogs 319
- Archlog scheduler 325
- Archlog viewer 327
- Viewing archlog files 327
- Archlog settings 328
- Setting Archlog configuration 328
- Browse logs folder 330
- Browsing archlog files 330
- Chapter 5 333
- BCM Monitor 333
- Starting BCM Monitor 334
- Saving your logon information 334
- Chapter 5 BCM Monitor 331 335
- BCM Info tab 336
- Chapter 5 BCM Monitor 333 337
- Voice Ports Tab 338
- IP Devices tab 339
- 336 Chapter 5 BCM Monitor 340
- Chapter 5 BCM Monitor 337 341
- Line monitor tab 342
- Usage indicators tab 343
- 340 Chapter 5 BCM Monitor 344
- Chapter 5 BCM Monitor 341 345
- Saving a static snapshot 346
- Starting a dynamic snapshot 347
- Stopping a dynamic snapshot 347
- 344 Chapter 5 BCM Monitor 348
- Chapter 6 349
- Performance Management 349
- System Performance Monitor 350
- To access the CPU usage graph 351
- To access the CPU usage table 351
- Memory usage counter types 353
- Resources Performance Monitor 354
- IP Packet counter types 355
- ICMP Packet counter types 357
- UDP Packet counter types 359
- TCP Packet counter types 360
- LAN counter types 362
- WAN counter types 364
- QoS counter types 368
- QoS Queue 1-5 counter types 369
- QoS Queue 6-9 counter types 370
- SNMP Performance Management 371
- NetIQ feature overview 376
- Use the NetIQ Feature 376
- Apply the NetIQ keycode 377
- Field descriptions 377
- Field name Description 378
- Enable the NetIQ feature 379
- Security Management 381
- Security Management Tools 383
- Setting the Interface Timeout 384
- Managing access passwords 386
- Viewing the User Manager tabs 387
- Programming Operations Guide 389
- Deleting a user profile 390
- Deleting a Group profile 391
- Setting password policy 393
- Installing PuTTY 394
- Manually activating Telnet 395
- Dial up access 396
- Using VPN 396
- System Backup and Restore 399
- Error Messages 400
- Volume Administration 400
- BCM Reboot 400
- About button 401
- Backup Mode 401
- Destination Drive 402
- Scheduled backup 402
- Backup components 403
- Apache data backup 404
- Archlog settings backup 404
- IVR backup 405
- Licensing backup 405
- Registry data backup 406
- Unified Manager data backup 406
- Voice Application Data Backup 407
- Restore Mode 408
- Source Drive 409
- Restore Options 409
- Restore Components 410
- Schedule 412
- User Name and Password 413
- Report File 413
- Start Backup 413
- Resetting the BRU screen 416
- Adding a new volume 416
- Modifying a volume 417
- Deleting a volume 417
- Scheduling a backup 421
- Viewing scheduled backups 423
- Deleting a scheduled backup 423
- System version 428
- Problems with module service 428
- If the problem persists 428
- Digital trunk module problems 429
- Media Bay Module status 431
- Testing DTM Modules 433
- Payload loopback test 434
- Card loopback test 434
- Continuity loopback test 434
- Start a loopback test 434
- DTM CSU statistics 435
- Enable the internal CSU 436
- Check the CSU alarms 437
- Check carrier failure alarms 437
- Check bipolar violations 437
- Testing the DDI Mux 438
- DTE Loopback test 439
- LED Indicator and Diagnostics 440
- DS30 Loopback test 441
- Disable a device 444
- Enable a device 445
- Warm reset 445
- Changing the system name 446
- Changing the system domain 446
- Changing the CallPilot region 448
- Disabling a module 450
- Enabling a disabled module 450
- Disabling a device 451
- Enabling a disabled device 452
- Line loopback test 453
- Restart info 454
- Registers 454
- Message monitoring 455
- Enabling the internal CSU 456
- Check short term alarms 457
- Link Status 458
- CbC limit metrics 459
- Hunt Group Metrics 459
- PSTN fallback metrics 459
- Moving telephones 460
- General Diagnostic Activities 461
- N RTEL 465
- Disk mirroring function 466
- ATA 2 does not function 468
- Checking the wiring 469
- Unified Manager Diagnostics 470
- Driver Debug diagnostics 470
- SDL Debugging 471
- Appendix A 473
- MIB File Descriptions 474
- Small Site Event MIBs 476
- OSPF MIBs 477
- RIP v2 MIBs 478
- Bootp MIBs 478
- 484 Index 488
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