Avaya BCM Management Guia do Utilizador Página 213

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Chapter 2 Fault Management System 209
Business Communications Manager - Management User Guide
Alarm severity: Critical
Trap-type: Error
Logs: None
Comments: Generic internal unexpected error. This error is only reported as an
event when it causes CTE initialization to fail.
Event ID: 257 Message: Other CTE Initialization Error. Exit Error is 0x0009
User action: Cannot create a window. Terminate some applications and restart the
Voice CTE service. <CTE006>
Alarm severity: Critical
Trap-type: Error
Logs: None
Comments: CTE initialization failed due to Windows system problem.
Event ID: 257 Message: Other CTE Initialization Error. Exit Error is 0x00nn
User action: CTE could not download FUMP Information about the telephony
switch. Please collect the files CteDiag.log and CteDiag.bak, ensure
the Voice CTE service has restarted and report this problem to your
support representative. <CTE005>
Alarm severity: Critical
Trap-type: Error
Logs: None
Comments: CTE initialization failed because it could not download KSU
identification fump. Applications are sent a CTE event with the failed
ME_xxx return code.
Event ID: 257 Message: Other CTE Initialization Error. Exit Error is 0x0009 or 0c0055
User action: A CTE application attempted to register with CTE before the Voice
CTE service had fully initialized (error%led). If the application is not
behaving correctly, restart it after the Voice CTE service has started.
<RTR001>
Alarm severity: Critical
Trap-type: Error
Logs: None
Comments: Missing service dependency or install problem: Either CTE service is
not fully initialized and some application tried to register with CTE or
CTE is not registered as a service and application registration failed to
launch CTE.
Event ID: 257 Message: CTE Runtime Error. Exit Error is 0x0000
User action: Your CTI device has been reset. All call processing has been disabled.
Ensure the Voice MSC service has restarted. <CTE002>
Alarm severity: Critical
Trap-type: Error
Logs: None
Comments: MSC communication error (reset). CTE responds by sending it’s apps
a shutdown event with the reason
CTE_SHUTDOWN_DEVICE_RESET, and then shutting down with no
error.
Event ID: 257 Message: CTE Runtime Error. Exit Error is <No Error>
VoiceCTE Return to table: Component ID (alarm)/eventSource (trap) summary
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