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Chapter 5 BCM Monitor 341

Business Communications Manager - Management User Guide

To reset the minimum and maximum values for a single statistic:

1 Click the value you want to reset.

2 On the Statistics menu, click Reset Current Min/Max.

3 To reset the minimum and maximum values for all statistics: from the Statistics menu select

Reset All Min/Max.

BCM Monitor information capture

Information capture an instantaneous snapshot of the information into a text file (“static

snapshot”). This is done by pre-selecting which of the BCM Monitor tabs the user wishes to

capture, and invoking a “save” function to capture the required information into a static snapshot

.txt file. The file name embeds time, date and Business Communications Manager name

information to make it easy to view using MS Word or other program at a later time.

Additionally, dynamic logging is also possible, in which the BCM Monitor application records

snapshots at a user specified frequency. This information is written into a file that is recognized by

spreadsheet applications such as MS Excel. The administrator can specify which information he

would like to have dynamically logged, and enable the automated dynamic snapshots to begin. The

interval of time between successive snapshots can be specified (in units of seconds). A maximum

number of snapshots can be specified, or infinite logging. Once enabled, BCM Monitor dynamic

logging writes the periodic snapshot information into a file on the administrator’s workstation

using the comma separated value (csv) file format.

Configuring the static snapshot settings

1 On the File menu, click Snapshot Settings.

The Snapshot Settings screen appears.

2 Click the Static snapshot settings tab.

3 In the Output filename box, enter the filename for the static snapshot.

You can also add additional information to the filename by selecting one or more of the

options on the drop down list beside the Output filename box. The additional information

available is:

Auto-increment Counter — This option adds a series number to the filename. This number

starts at 0000 and is incremented every time you take a static snapshot of this Business

Communications Manager system.

BCM name — This option adds the System Name of the Business Communications Manager

system to the filename.

Time — This options adds the time that the static snapshot was saved.

Date — This options adds the date that the static snapshot was saved.

When you select one of these options, a marker is added to the filename at the spot where the

cursor is located. The actual information is not generated until you save the static snapshot.

4 In the Output folder box, enter the path of the folder where you want to store the static

snapshots. To browse for the correct folder, click the button beside Output Folder box.

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Avaya BCM Management Guia do Utilizador Página 345