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Enterprise: CommonSolution Integration Guidefor Communication Server1000 Release 5.5/BusinessCommunications ManagerNN43001-326.

10 About this document•Communication Server 1000M and Mer idian 1: Large SystemInstallation and Configuration (553-3021-210)•Communication Server 1000M

100 BCM 200/400 configurationFigure 57Keycodes4Load new Keycodes by loading a new keycode file or connecting toNortel’s Keycode Retrieval System (KRS).F

Configuring VoIP trunk media parameters 101Configuring VoIP trunk media parametersPerform the following procedure to configure VoIP trunk media parameter

102 BCM 200/400 configurationTable 8H.323 Media Parameters fieldsField Value DescriptionPreferred CodecsG.711 -uLawG.711 -aLawG.729G.723Add codecs to th

Configuring VoIP trunk media parameters 103Field Value DescriptionIncremental payloadsize<check box> When enabled, the system advertises a variab

104 BCM 200/400 configurationField Value DescriptionEnable Voice ActivityDetection<check box> Voice Activity Detection (VAD), also knownas silenc

Configuring local Gateway parameters 105Step Action1Log on to Element Manager.2In the Task Navigation Panel, select the Configuration tab.3Select Resour

106 BCM 200/400 configurationField Value DescriptionSend name display<check box> If enabled, the telephone name is sent withoutgoing calls to the

Configuring local Gateway parameters 107Applying the changes made to the Call Signaling Settings causesall H.323 calls to be dropped. It is recommended

108 BCM 200/400 configurationField Value DescriptionBackup Gatekeeper(s)<IP address> NetCentrex Gatekeeper does not support RAS.Any backup Gateke

Configuring target lines 109Table 12SIP Settings fieldsField Value DescriptionDisabledEnabled-TDMFallback toCircuit-SwitchedEnabled-AllDefines how you w

11OverviewAn example of a Communication Server 1000/Business CommunicationsManager (BCM) systems integration is shown in Figure 1 "CS 1000/BCMarc

110 BCM 200/400 configurationFigure 62ParametersTable 13Parameters fieldsField Value DescriptionLine TypePublicDN:*If the line is to be shared among tel

Configuring target lines 111Figure 63PreferencesTable 14Preferences fieldsField Value DescriptionAux. ringer<check box> If your system is equipped

112 BCM 200/400 configurationFigure 64Assigned DNs8Edit the listed DNs, or click Add to add a DN as required.9Enter the appropriate information for you

Configuring VoIP lines 113Figure 65VoIP lines6Configure the Parameters tab appropr iately for your network.Refer to Table 15 "VoIP line description

114 BCM 200/400 configurationField Value DescriptionDefines how the line is used in relation to otherlines in the system.Public If the line is to be sh

Configuring VoIP lines 115Table 16Preferences fieldsField Value DescriptionAuto privacy<check box> Defines whether one BCM user can select a linei

116 BCM 200/400 configurationTable 17Restrictions fieldsField Value DescriptionUse remote package< package #> If the line is used to receive exter

Configuring VoIP lines 117Refer to Table 18 "Assigned DNs fields" (page 117) for configurationinformation.Table 18Assigned DNs fieldsField Value

118 BCM 200/400 configurationEnterprise: CommonSolution Integration Guide for Communication Server 1000 Release 5.5/Business Communications ManagerNN43

119BCM 50/450 configurationThis chapter describes configuration procedures for the BusinessCommunications Manager (BCM) 50 and 450 systems.Element Manag

12 Over viewSignaling Server E-LAN IP Address10.12.13.2Call Server E-LAN IP Address10.12.12.3NRS IP Address10.10.12.2NRS Host name CS1000E_PIVNCS IP A

120 BCM 50/450 configurationFigure 69Keycodes4Load new Keycodes by loading a new keycode file or connecting toNortel’s Keycode Retrieval System (KRS).Fo

Configuring VoIP trunk media parameters 1214In the Name column, scroll down to VoIP GW Trunk. The number oflicense keys you have are listed in the Data

122 BCM 50/450 configuration5Select the H.323 Media Parameters or SIP Media Parameters tab.6Enter the information that supports your system.Ensure that

Configuring VoIP trunk media parameters 123Field Value DescriptionJitter BufferAutoNoneSmallMediumLargeSelect the size of jitter buffer for your system

124 BCM 50/450 configurationField Value DescriptionG.723Performance note: Codecs on all networkedBCMs must be consistent to ensure the properfunctional

Configuring local Gateway parameters 125Field Value Descriptionthe fax machine. To minimize the possibility ofyour VoIP calls being dropped due to fax

126 BCM 50/450 configurationFigure 71H.323 Settings6When implementing your dialing plan, in the H323 Settings tab,select a value for Fall back to circu

Configuring local Gateway parameters 127Table 21H.323 Call Signaling Settings fieldsField Value DescriptionDirect Call signaling information is passed d

128 BCM 50/450 configurationField Value DescriptionAlias namesNAME:<alias name> Enter the alias names of the BCM required todirect call signals t

Configuring local Gateway parameters 129Table 22SIP Settings fieldsField Value DescriptionDisabledEnabled-TDMFallback tocircuit-switchedEnabled-AllDefin

Overview 13Figure 2CS 1000/BCM integration processThe tasks in the CS 1000/BCM systems integration process are listedin Table 1 "Task Completion

130 BCM 50/450 configurationField Value DescriptionKeep Alive If ’none’ then the server will always be consideredto be alive. If OPTIONS then a SIP OPT

Configuring VoIP lines 1313Select Telephony > Lines > All Lines.4Highlight the individual line you wish to configure.5 Select the Preferences tab.

132 BCM 50/450 configurationFigure 75Restrictions8Configure the Restrictions tab appropriately for your network.Refer to Table 25 "Restrictions fiel

Configuring VoIP lines 1339In the Task Navigation Panel, in the Configuration tab, selectTelephony > Sets > All DNs.10Highlight the individual lin

134 BCM 50/450 configurationField Value DescriptionCaller ID Set<check box> When enabled, displays caller ID for calls comingin over the target l

Configuring target lines 135Figure 77PreferencesTable 27Preferences fieldsField Value DescriptionAux. ringer<check box> If your system is equipped

136 BCM 50/450 configurationFigure 78Assigned DNs7Edit the listed DNs, or click Add to add a DN as required.8Enter the appropriate information for your

137Testing and troubleshootingThis chapter contains procedures to test and troubleshoot yourCommunication Server 1000/Business Communications Manager

138 Testing and troubleshootingTesting the integration from the BCM systemStep Action1Log on to Element Manager on the BCM system.2Select Resources &g

Testing 139Figure 79Status3In the Actual Type column, highlight IP Trunks.4 In the bottom half of the page, select the H323 Settings tab.Enterprise: C

14 Over viewTable 1Task Completion ChecklistTask ReferenceConfigure the H.323 Call Server1. "Defining the customer to support ISDN" (page 27

140 Testing and troubleshooting5Scroll down to the Status bar to determine if the two systems aresuccessfully registered.—End—Testing the integration

Troubleshooting 141If not, ensure that the BCM and NRS can communicate with eachother.2Check that the line is configured for outgoing calls.DNs need to

142 Testing and troubleshootingIf unsuccessful, check your network settings. Note that the NRSdoes not respond to pings.2In the H323 Settings tab for

Enterprise: CommonSolution Integration Guide for Communication Server 1000Release 5.5/Business Communications ManagerCopyright © 2009, Nortel Networks

Overview 15Task ReferenceConfigure NRS1. "Launching NRS Manager" (page 75)2. "Verifying and adjusting system-wide settings" (page7

16 Over viewEnterprise: CommonSolution Integration Guide for Communication Server 1000 Release 5.5/Business Communications ManagerNN43001-326 02.01 St

17PrerequisitesBefore you begin to integrate the Communication Server 1000 (CS 1000)and Business Communications Manager (BCM) systems, ensure that you

18 PrerequisitesCapturing integration parametersTable 2 "Integration parameters" (page 18) provides a list of parametersrequired to successf

Establishing the system baseline 19Parameter ValueCoordinated Dialing Plan steering codesSIP access port to use (port 5060 isrecommended)Establishing

Document status: StandardDocument version: 02.01Document date: 3 April 2009Copyright © 2009, Nortel NetworksAll Rights Reserved.LEGAL NOTICEWhile the

20 PrerequisitesTask ReferenceComments3 The software release isreferred to as Release.Signaling Server software isRelease 5.5.The Signaling Serversoft

Establishing the system baseline 21Task ReferenceCommentsPrimary, alternate, andfail-safe Network RoutingService (NRS) are configuredat installation a

22 PrerequisitesTask ReferenceCommentsThe Voice Gateway MediaCard (VGMC) LoadwareUpgrade page appears.5 Select Open all nodes.Attention: The servers a

Establishing the system baseline 23Task ReferenceCommentsBCM networking hardware isinstalled for integration.To check the installedhardware:1 Log on t

24 PrerequisitesTask ReferenceCommentsVoIP Gateway Trunklicensing is purchasedand loaded on BCM.Keycode Installation Guide(NN40010-301)To check Featur

25CS 1000 setup and IP Peer NetworkingconfigurationAlthough you can configure the Communication Server 1000 and IP PeerNetworking through overlays, the

26 CS 1000 setup and IP Peer Networking configuration— "Creating the virtual route (LD 16)" (page 32)— "Creating the virtual trunks (LD

Configuration of H.323 Trunks in the Call Server 27•"Creating the ESN data block for CDP" (page 36)•"Configuring the L0 domain (CDP)"

28 CS 1000 setup and IP Peer Networking configurationFigure 4Feature Packages5Expand the Integrated Services Digital Network Package 145heading.6Ensure

Configuration of H.323 Trunks in the Call Server 29Step Action1Log on to Element Manager.2Select Routes and Trunks > D-Channels.A message appears if

3ContentsHow to get help 7Finding the latest updates on the Nortel Web site 7Getting help from the Nortel Web site 7Getting help over the phone from a

30 CS 1000 setup and IP Peer Networking configurationFigure 6D-Channels Property Configuration6For the D channel Card Type (CTYP), select D-Channel is o

Configuration of H.323 Trunks in the Call Server 31Configuring zones (LD 117)Before you can configure the virtual routes and trunks, the following zonesm

32 CS 1000 setup and IP Peer Networking configuration5After you click to Add, a message may appear prompting you to usethe Zone Basic Property and Band

Configuration of H.323 Trunks in the Call Server 33Step Action1Log on to Element Manager.2Select Routes and Trunks > Routes and Trunks.3Click the Ad

34 CS 1000 setup and IP Peer Networking configuration7For Incoming and Outgoing trunk (ICOG), select Incoming andOutgoing (IAO).8Set the Access Code fo

Configuration of H.323 Trunks in the Call Server 35Step Action1Log on to Element Manager.2Select Routes and Trunks > Routes and Trunks.3Expand the C

36 CS 1000 setup and IP Peer Networking configuration10Set the values of Start arrangement Incoming (STRI) and Startarrangement Outgoing (STRO).Immedia

Configuration of H.323 Trunks in the Call Server 37Figure 11Electronic Switched Network3Select Customer > Network Control & Services > ESN Ac

38 CS 1000 setup and IP Peer Networking configurationFigure 12ESN Access Codes and Basic Parameters5Edit the main parameters (MXDM, MXRL, MXSD, MXIX, M

Configuration of H.323 Trunks in the Call Server 392Select Dialing and Numbering Plans > Electronic SwitchedNetwork.3Select Customer > Network Co

4 ContentsConfiguring the SIP Gateway 50Configuring the SIP Redirect Server and URI map 52Configuring IP networking for SIP 54NRS configuration 75NRS confi

40 CS 1000 setup and IP Peer Networking configuration—End—Creating the RLB for the virtual trunk route (LD 86)Perform the following procedure to create

Configuration of H.323 Trunks in the Call Server 41Figure 15Route List Block6Select the Route Number (ROUT) you previously defined.7For Strategy on Cong

42 CS 1000 setup and IP Peer Networking configurationStep Action1Log on to Element Manager.2Select Dialing and Numbering Plans > Electronic Switched

Configuration of H.323 Trunks in the Call Server 43Figure 17Distant Steering Code7Check that the parameters are configured appropriately for yoursystem.

44 CS 1000 setup and IP Peer Networking configurationFigure 18Node Configuration3Click Edit.4Expand the VGW and IP phone codec profile heading and editth

Configuration of H.323 Trunks in the Call Server 45Figure 19VGW and IP phone codec profile5Expand the QoS heading and edit the fields as necessary.See Fi

46 CS 1000 setup and IP Peer Networking configurationFigure 20QoS6If you make configuration changes, click Save and Transfer. Whenthe successful transfe

H.323 Gatekeeper configuration 47Figure 21H323 Gateway and Signaling Server5Enter the Primary Gatekeeper (TLAN) IP address.This is the T-LAN IP address

48 CS 1000 setup and IP Peer Networking configuration10Select the Enable Gatekeeper check box.11If you make configuration changes, click Save and Transf

SIP protocol configuration 49Step Action1Log on to Element Manager.2Select System > IP Network > Nodes: Servers, Media Cards.See Figure 18 "

Contents 5Cannot make calls between the CS 1000 and BCM 141BCM fails to register to NRS 141H.323 Gateway service is down 142Enterprise: CommonSolution

50 CS 1000 setup and IP Peer Networking configurationThe SIP Domain Name must be less than 128 characters inlength. Valid characters are a-z, 0-9, peri

SIP protocol configuration 51Figure 23SIP GW settings5In the Primary Proxy or Redirect Server section, type the PrimaryProxy or Re-direct (TLAN) IP add

52 CS 1000 setup and IP Peer Networking configuration9If you plan to configure a secondary or redundant proxy server,repeat steps 6 through 9 for the Se

SIP protocol configuration 53Figure 24Edit SIP URI Map5For Private/UDP domain name, type the L1 domain.6For Private/CDP domain name, type the L0 and L1

54 CS 1000 setup and IP Peer Networking configurationConfiguring IP networking for SIPThe IP Peer Networking configuration for SIP in the Call Server is

SIP protocol configuration 55Figure 25Customer Edit4Select the Feature Packages heading.The Feature Packages page appears. See Figure 26 "FeatureP

56 CS 1000 setup and IP Peer Networking configurationFigure 26Feature Packages5Expand the Integrated Services Digital Network Package 145heading.6Ensur

SIP protocol configuration 57Step Action1Log on to Element Manager.2Select Routes and Trunks > D-Channels.The D-Channels page appears. See Figure 27

58 CS 1000 setup and IP Peer Networking configurationFigure 28D-Channels Property Configuration6For the D channel Card Type (CTYP), select D-channel is

SIP protocol configuration 59Configuring zones (LD 117)Before you can configure the virtual routes and trunks, the following zonesmust be configured, in a

6 ContentsEnterprise: CommonSolution Integration Guide for Communication Server 1000 Release 5.5/Business Communications ManagerNN43001-326 02.01 Stan

60 CS 1000 setup and IP Peer Networking configuration5After you click to Add, a message may appear prompting you to usethe Zone Basic Property and Band

SIP protocol configuration 61Step Action1Log on to Element Manager.2 Select Routes and Trunks > Routes and Trunks.3Click the Add route button.The Ro

62 CS 1000 setup and IP Peer Networking configuration7For Incoming and Outgoing trunk (ICOG), select Incoming andOutgoing (IAO).8Set the Access Code fo

SIP protocol configuration 63Step Action1Log on to Element Manager.2Select Routes and Trunks > Routes and Trunks.3Expand the Customer heading.4Click

64 CS 1000 setup and IP Peer Networking configuration10Set the values of Start arrangement Incoming (STRI) and Startarrangement Outgoing (STRO).Immedia

SIP protocol configuration 65Figure 33Electronic Switched Network3Select Customer > Network Control & Services > ESN AccessCodes and Paramete

66 CS 1000 setup and IP Peer Networking configurationFigure 34ESN Access Codes and Basic Parameters5Edit the main parameters (MXDM, MXRL, MXSD, MXIX, M

SIP protocol configuration 67Step Action1Log onto Element Manager.2Select Dialing and Numbering Plans > Electronic SwitchedNetwork.3Select Customer

68 CS 1000 setup and IP Peer Networking configuration6Choose the basic control parameters for your network.7Click Submit.—End—Creating the RLB for the

SIP protocol configuration 69Figure 37Route List Block6Select the Route Number (ROUT) you previously defined.7For Strategy on Congestion (SBOC), select

7How to get helpThis chapter explains how to get help for Nortel products and services.Finding the latest updates on the Nortel Web siteThe content of

70 CS 1000 setup and IP Peer Networking configurationStep Action1Log on to Element Manager.2 Select Dialing and Numbering Plans > Electronic Switche

SIP protocol configuration 71Figure 39Distant Steering Code7Check that the parameters are configured appropriately for yoursystem.8Select a Route List t

72 CS 1000 setup and IP Peer Networking configurationFigure 40Node Configuration3Click Edit.4Expand the VGW and IP phone codec profile heading and editth

SIP protocol configuration 73Figure 41VGW and IP phone codec profile5Expand the QoS heading and edit the fields as necessary.See Figure 42 "QoS"

74 CS 1000 setup and IP Peer Networking configurationFigure 42QoS6If you make configuration changes, click Save and Transfer. Whenthe successful transfe

75NRS configurationThe Network Routing Service (NRS) uses a basic SIP structure for itsconfiguration, which is applicable for SIP, H.323, and Network Co

76 NRS configurationStep Action1Log on to Element Manager.2Select Dialing and Numbering Plans > Network Routing Service.3Click Next.The NRS logon pa

Verifying and adjusting system-wide settings 77Step Action1Log on to NRS Manager.2Select System Wide Settings.The System Wide Settings page appears. S

78 NRS configurationField DescriptionSIP registration time to live timer [Seconds]30 seconds is recommended.H.323 Gatekeeper registration time to livet

Configuring the NRS server settings (H.323 Gatekeeper or SIP) 79Figure 45NRS Settings3Under NRS Settings, set the following values:• Host name• Primary

8 How to get helpwww.nortel.com/callusGetting help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers

80 NRS configuration6Under Network Connection Server (NCS) Settings, set thefollowing values:• Primary NCS port• Alternate NCS port• Primary NCS timeou

Configuring the L1 domain (UDP) 815Select Service Domains.6Click Add.7 Enter your Domain name and a Domain description.These values must match that set

82 NRS configurationFigure 47Add L1 Domain6Configure the L1 domain.Refer to Table 5 "L1 domain fields" (page 82) for configurationinformation.Ta

Configuring the L0 domain (CDP) 83Field Value DescriptionE.164 country code<numeric string> Mandatory. The code must be numericand up to 7 charac

84 NRS configuration3Click set Standby DB view to switch from active to standbydatabase view.4Select L0 Domains (CDP).5Click Add.The Add L0 Domain page

Configuring the L0 domain (CDP) 85Field Value DescriptionDomain description<character string> Optional. The description can includeany character

86 NRS configurationThe View L0 Domain Property page appears. See Figure 48 "AddL0 Domain" (page 84).—End—Configuring Gateway endpointsAdd an

Configuring Gateway endpoints 87Figure 49Add Gateway Endpoint6Enter the appropriate values for your network.Refer to Table 7 "Add Gateway Endpoint

88 NRS configurationField Value DescriptionEndpoint description<alphanumericstring>The description must be alphanumeric andup to 120 characters i

Configuring Gateway endpoints 89Field Value DescriptionStatic endpoint address<Node IPaddress>This is the address of the BCM applicationserver. I

9About this documentThis document describes the planning, configuration, and troubleshootingof the integration of the Business Communications Manager (

90 NRS configuration9Click Show.A list of configured Gateways appears.10Click the Gateway ID you wish to view.The Add Gateway Endpoint page appears. See

Configuring routing entries 91Figure 50Routing Entries10Click Add to add a new Routing Entry.The Add Routing Entry page appears. See Figure 51 "Ad

92 NRS configurationFigure 51Add Routing Entry11Enter the DN prefix.This is the CDP DSC steering code.12Enter the Route cost.The higher the number, the

Configuring collaborative servers 93Figure 52Add Collaborative Server6For Domain type for collaborative Server, select either L0 domainor L1 domain.7Fo

94 NRS configuration11If the H.323 protocol is supported by the server, populate thefollowing fields:•H.323 support check box• RAS port12 If the SIP pro

Checking the status of registered endpoints 95Figure 53Database Actions4From the Select database action menu, select Cut over & Commit.5Click Subm

96 NRS configuration4Ensure that Active DB View is selected.5Click the number in the # of gateway endpoints column.6 Click Show.The Gateway Endpoints p

Checking the status of virtual trunks 97Figure 55D-Channel Diagnostics4Under Diagnostic Commands, select Status for D-Channel (STATDCH).5Click Submit.

98 NRS configurationFigure 56General Commands5For Group, select Vtrk.6For Command, select vtrkShow.7For Protocol, type H323.8Click Run.The Virtual Trun

99BCM 200/400 configurationThis chapter describes configuration procedures for the BusinessCommunications Manager (BCM) 200 and 400 systems.Element Mana