Avaya BCM Management Guia do Utilizador descarregar pdf (Página 449)

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Chapter 10 Testing, Troubleshooting, and Diagnostics 445

Business Communications Manager - Management User Guide

For information on physically moving an existing telephone, refer to “Moving telephones” on

page 456.

System version

System version allows you to check the version number of the System Processor (SP) software that

resides on the Media Services Card (MSC).

1 On the navigation tree, click the Diagnostics key and click the MSC heading.

The version number of the software appears in the System version box.

2 Write the version number on the appropriate Maintenance record.

Media Bay Module status

Media Bay Modules selection allows you to view the status of all the modules as well as identify

any device or lines connected to the system. This allows you to isolate any malfunctioning part of

the system. In addition, you can use the Media Bay Module selection to disable and enable

modules and devices. For more information, refer to one of the following procedures.

• “Displaying the Media Bay Module status” on page 445

• “Disabling a module” on page 446

• “Enabling a disabled module” on page 446

• “Identifying a device connected to the system” on page 446

• “Disabling a device” on page 447

• “Enabling a disabled device” on page 448

Displaying the Media Bay Module status

Use this procedure to display module type, the number of sets connected to the module, the

number of busy sets and the module’s state:

1 On the navigation tree, click the Resources key and click the Media Bay Modules key.

The window displays Bus 02 through to 08.

2 Click heading of the Bus you want to view. For example, Bus 02.

The Configuration menu is enabled and the status information of the module associated with

that bus appears.

Note: You can use the version number to determine the software release and it may be

required by support staff if a software fault occurs.

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