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54 Chapter 1 Management Overview

P0609330 2.0

Modification of any service has far reaching effects on communications or event reporting

capability. Nortel Networks strongly recommends you consult with your support group prior to

using the service manager interface.

There are two categories of services:

• System level services: Software processes that are critical to essential operating system level

features (see “System-Level Service Definitions” on page 252)

• Nortel Networks configurable services: Software processes that are critical to the operation of

the Business Communications Manager software (see “Nortel Networks Configurable

Services” on page 278)

Log management overview

This section describes the Media Service Card (core telephony) logs. All components of the

Business Communications Manager are logged and hence, the system generates a large number of

logs for a variety of purposes. In the case of faults, consult the logs to assist in the diagnosis and

correction of the problem.

Some of the logs run continuously and collect information to help you troubleshoot in the event of

system problems. The network administrator is able to disable some logs because the information

collected may not be of immediate or critical interest to maintain the health of the system.

The system generates the following MSC logs:

• MSC System Test Log: Contains diagnostic test results, telephony events and alarms, audits.

It has a maximum size of 20 items, after which events are aged out to make room for new

events.

• MSC System Administration Log: Contains log-in, log-out information. Has a maximum of

10 entries. The 11th entry overwrites the 1st entry regardless of severity level.

• MSC Network Event log: Contains T1 / PRI network interface events and alarms. This log

has a maximum size of 10 events.

For further information on Business Communications Manager logs, refer to Chapter 4, “Log

Management System,” on page 309.

BCM Monitor overview

Business Communications Manager diagnostics involves both monitoring system status and

assessing performance.

To download and use the BCM Monitor application refer to Chapter 5, “BCM Monitor,” on page

329.

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Avaya BCM Management Guia do Utilizador Página 58