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Business Communications Manager - Management User Guide

Chapter 7

Performance Management Using NetIQ

This chapter provides information on the third-party NetIQ performance management solution for

BCM.

The topics discussed in this chapter are as follows:

• “NetIQ feature overview

• “Use the NetIQ Feature

The Vivinet Manager Suite from NetIQ is a robust platform and suite of modules that provides

monitoring, management, and reporting for Nortel VoIP solutions. Vivinet Manager allows you to

proactively manage BCM system health, call quality, and network performance from a single

console. Vivinet Manager ensures that service levels can be maintained through automated

problem management, and lowers support costs by identifying and resolving potential problems

before end users are affected.

Knowledge Scripts (KS) are provided with the Vivinet Manager solution, to manage availability

and performance of IP Telephony systems and networks. These scripts use business or system

management rules to collect data, monitor systems and/or respond with one or more actions.

NetIQ Vivinet Manager support for BCM3.6 delivers Knowledge Scripts which monitor many

aspects of the BCM, such as Voice over IP quality, CPU utilization, memory utilization, interface

metrics, and others. This information is reported back to a centralized Vivinet Manager Server for

display and reporting.

The NetIQ BCM solution requires NetIQ Vivinet Manager software which is sold, installed and

supported by NetIQ, and a no charge BCM NetIQ Agent Keycode to enable the feature on the

BCMs under NetIQ management.

For more information about NetIQ Vivinet Manager support for BCM, visit the following URL:

http://www.netiq.com/products/vm/modules/nortel.asp

For details on how to use Vivinet Manager to support BCM performance monitoring, refer to

“Working Smarter with Vivivnet Manager for Nortel Networks Business Communications

Manager”, available from NetIQ.

Note: Enabling the NetIQ feature causes QoS Monitor Logging to be enabled. If you are

using H.323 VoIP trunking and QoS Monitor is enabled in support of that service, then

having QoS Monitor Logging automatically enabled by the NetIQ feature ensures that

MOS scores are automatically logged for use by the NetIQ Knowledge Scripts.

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