Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 73)

Call Detail Recording Record Security 73

Call Detail Recording System Administration Guide

Call Detail Recording Record Security

The records from Call Detail Recording are sensitive in nature. Communication among top

executives and external companies, telephone banking passwords, long distant PIN codes, etc. are

some of the examples that require protection from unauthorized access. With the introduction of

network real time access in Call Detail Recording, the System Administrator must setup the

system to protect against unauthorized access.

To access the Call Detail Recording records, you must log on to the Business Communications

Manager system using a user name and password that is a member of the CDR User Group.

Members of other User Groups, including the Admin User Group, cannot access the Call Detail

Recording records.

To guard against unauthorized access to Call Detail Recording records, you must add only the

authorized users to the CDR User Group. In this configuration, the Business Communications

Manager security protects all records against unauthorized access.

CDR Group User Administration

By default, the CDR User Group has no members. The System Administrator can add users to the

CDR User Group using the Unified Manager. The System Administrator can also modify user

access privileges or delete existing user names from the group.

For information about how to add, delete and modify users and User Groups, refer to the

Programming Operations Guide.

CDR User Management additional information

Call Detail Recording Domain User Management, in the previous section, uses a domain server

network as an example for the launch permission administration. In addition, the Business

Communications Manager server must be registered as a member server of the domain.

The configuration differs for a peer-to-peer network. In this case, the Business Communications

Manager server is not registered as a member server in the network.

The group/user accounts must exist in the Business Communications Manager server before the

CDR server launches permission administration. The Business Communications Manager server

takes responsibility to verify if the users have the right launch permission.

Note: If you enable the Callback feature, the computer you are using to access the Call

Detail Recording records must have the telephone number that is in the Callback Number

box. If Callback Number is not telephone number for your computer, Business

Communications Manager will block access the records even if the correct user name and

password are used.

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Avaya Call Detail Recording System Manual do Utilizador Página 73