Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 49)

SL-1 reports 49

Call Detail Recording System Administration Guide

SL-1 Target line/Physical lines

When Target lines are used on digital trunks, reports show both the target line number and the

physical line number. The following diagram shows an example of an incoming call on target line

103 and transferred to another station set. The physical line is 37.

Figure 18 Sample target line transfer

Auto Attendant and Call Center station set numbers

When the Auto Attendant answers incoming calls, the station set number reports as the DN of the

Auto Attendant. When Call Center answers incoming calls, the station set number reports as the

Control DN (CDN) of the Skillset that answered the call.

Advice of charges at end of call (AOCE)

On ISDN ETSI lines only, the cost of a call is available on an SL -1 record. Cost appears in dollars

or pulse units. The maximum amount chargeable to an SL-1 account is $999999 or 99999 units.

The following diagram shows an example of end of call with currency charges of $123.45. The

amount is rounded down to the nearest dollar.

Figure 19 Sample end of call with charges rounded down

The following diagram shows an example of end of call with currency charges of $123.50. The

amount is rounded up to the nearest dollar.

Figure 20 Sample end of call with charges rounded up

The following diagram shows an example of end of call with pulse charges of 456 units.

Figure 21 Sample end of call with pulse charges

S 029 00 T037103 DN7499 04/04 15:02

E 030 00 T037103 DN7370 04/04 15:07

N 003 00 DN0285 T181000 07/19 16:43 00:00:02 999

00000 000123

N 002 00 DN0285 T181000 07/19 17:21 00:00:03 888

00000 000124

N 012 00 DN0285 T181000 07/19 17:31 00:00:02 99

00456 000000

1 2 ... 44 45 46 47 48 49 50 51 52 53 54 ... 83 84

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Avaya Call Detail Recording System Manual do Utilizador Página 49