Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 64)

64 Norstar reports

P0993139 05

The following diagram shows an example of the line indicating when an incoming call receives

busy treatment.

Figure 54 Sample busy line

The following diagram shows an example of the line indicating when the call is put on hold or

taken off hold.

Figure 55 Sample hold and off hold lines

The following diagram shows an example of the line indicating the start and the end of a

conference. The third party in the conference can be a second station set or a second line as

indicated in the third field.

Figure 56 Sample conference start and end lines

The following diagram shows an example of the line indicating when a call is transferred.

Figure 57 Sample call transfer line

The following diagram shows an example of the line indicating when a call was transferred. It

indicates the start of the call at the new station set that received the transfer.

Figure 58 Sample call transfer from line

The following diagram shows an example of the line indicating the last state of a call. It is followed

by a carriage return and two line feeds so that there is a blank line before the start of the next call

report.

Figure 59 Sample end call line

00:00:00 BUSY

00:00:04 HOLD

00:00:06 UNHOLD

00:10:32 CONFERENCE STN2 = 7425

00:12:12 CONFERENCE LINE2 = 0052

00:12:45 CONFERENCE END

00:00:00 TRANSFERRED

00:00:00 FROM TRANSFER

00:00:00 CALL RELEASED

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Avaya Call Detail Recording System Manual do Utilizador Página 64