Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 45)

Call Detail Recording System Administration Guide

Chapter 3

Call Detail Recording Reports

Call Detail Recording provides two types of report:

• “SL-1 reports”

• “Norstar reports”

Report logs

Report logs reside in the Business Communications Manager Call Detail Recording LOG

directory. Use logs for call accounting processing and call activity review.

To download report logs:

1 From the Unified Manager login window, enter the user ID and password.

2 From the Tools menu, select Web Download.

3 From the Call Detail Recording section, click the log file.

4 Save the log file to the designated directory.

SL-1 reports

Use the SL-1 report when the you are supplying the output to legacy commercial accounting

package or equipment. SL-1 reports are in the form of one or two lines in ASCII characters.

This section describes the SL-1 reports and explains how to interpret them.

SL-1 report types

The Call Detail Recording supports two different SL-1 report types:

• “SL-1 Standard reports”

• “SL-1 CLID reports”

The SL-1 CLID format is similar to the SL-1 Standard format with the addition of CLID

information. For lines that do not support CLID or when the Business Communications Manager

server does not deliver CLID information, calls report in an SL-1 Standard report format.

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Avaya Call Detail Recording System Manual do Utilizador Página 45