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16 Your role as System Administrator

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Your role as System Administrator

As System Administrator, you perform the initial and ongoing administration tasks. Your tasks

include:

• administering Call Detail Recording

• determining Account codes used as references for tracking telephone calls

• interpreting reports

Warning: SECURITY ALERT: Call Detail Recording provides information such as the

date and time of the call, digits dialed, incoming call information and call time elapsed.

This includes sensitive and personal information such as telephone banking numbers,

credit card numbers and personal identification numbers. Digits dialed are not maintained

as confidential.

As System Administrator it is solely your responsibility to advise the system users that

their telephone dialing information can be monitored and recorded.

Further, LAN-based access to call records (passive or real time) demands a greater

emphasis on call record security. Limitations and security arrangements can vary

depending on the network environment and how the customer administers and limits

access to the call records. Consult with the appropriate members of your organization

regarding the proper safeguards.

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