Avaya Call Detail Recording System Manual do Utilizador Página 56
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P0993139 05
Target line/Physical lines
When Target lines are used on digital trunks, the Call Detail Recording reports show both the
target line and the physical line number.
The following diagram shows an example of an incoming call on a target line. The target line
number is 101 and the physical line number is 38. Station 7466 answers the call.
Figure 37 Sample target line and physical line
Busy reports
Call Detail Recording produces two types of busy reports:
• Direct Inward Dial
• Target Line
Direct Inward Dial (DID) busy
A call rings busy when the digital line is set up as a DID line requiring receive digits to route the
call through the Business Communications Manager server via a target line. If all target line
destinations are busy, the unit returns a busy signal instead of routing the call to the prime station
set. Call Detail Recording produces a busy report. The following diagram shows an example of a
busy call to a set with DID.
Figure 38 Sample busy call with DID
Target line busy
A call rings busy when a target line is involved with a call, and a second incoming call tries to use
the same line. Call Detail Recording produces a busy report, but does not include the target line
information. The following diagram shows an example of a call to a busy target line.
Figure 39 Sample busy call on a target line
Call Detail Recording reports busy only if the Business Communications Manager server is
programmed to provide busy treatment.
-------- 12/12/97 12:00:01 LINE = 0101 STN = 7468
00:00:00 INCOMING CALL
LINE = 0038
00:28:33 CALL RELEASED
-------- 03/02/99 15:09:32 LINE = 0235
00:00:00 BUSY
LINE = 0035
-------- 03/02/99 14:36:02 LINE = 0035
00:00:00 BUSY
- Business Communications 1
- Call Detail Recording System 1
- Administration Guide 1
- Trademarks 2
- Contents 3
- Contents 4
- Chapter 3 4
- Chapter 4 5
- Figures 8
- Tables 10
- Before you begin 11
- Text conventions 12
- Acronyms 12
- Related publications 13
- P0993139 05 14
- 14 Related publications 14
- Chapter 1 15
- Introduction 15
- Chapter 2 17
- The Summary window appears 18
- Table 2 Report Parameters 19
- Report formats and types 20
- Report Language 21
- Report Filter 22
- Account Code Feature Code 22
- Account Code list 23
- Using Account Codes 23
- Date Format 25
- Header Format 25
- DNIS Info 26
- Connect Char (Characters) 26
- Clip File Schedule 27
- CDR Disk Space limit 27
- Table 6 Market Parameters 28
- Prefix filter 30
- Access Bin Settings 31
- Saving configuration changes 32
- Using the Configuration menu 33
- Configuration Undo 34
- Configuration Clip File 35
- Clip File 36
- Data File Transfer 37
- Methods of Data File Transfer 38
- Central server requirements 39
- 40 Data File Transfer 40
- Data File Transfer 41 41
- 42 Data File Transfer 42
- Data File Transfer 43 43
- 44 Data File Transfer 44
- Call Detail Recording Reports 45
- SL-1 report field definitions 46
- SL-1 Standard reports 47
- SL-1 CLID reports 48
- Norstar reports 50
- Norstar CLID reports 51
- Norstar Real Time report 53
- Norstar All report 54
- Target line/Physical lines 56
- Busy reports 56
- Bearer capability data 57
- PRI Call-by-call service 57
- Voice over IP calls 58
- External call forward 59
- 60 Norstar reports 60
- Norstar report 61
- 62 Norstar reports 62
- Printable line descriptions 63
- 66 Norstar reports 66
- Norstar reports 67 67
- Norstar reports 69 69
- 70 Norstar reports 70
- The CDR Client window 72
- CDR Group User Administration 73
- CDR Pull Client 74
- Starting the CDR Pull Client 75
- Configuring the BCM List file 76
- CDR Pull Client 77 77
- Scheduling a Pull Transfer 78
- CDR Pull Client 79 79
- 80 CDR Pull Client 80
- Glossary 81
- 82 Glossary 82
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