Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 63)

Norstar reports 63

Call Detail Recording System Administration Guide

Printable line descriptions

The following diagram shows an example of a header line indicating the start of a call report, or

the continuation of a call report after a transfer. This report can have three, four or five fields. The

date and time reflect the date and time the call started. For incoming calls, this is when the call is

answered. For outgoing calls it is the time the line is seized. The LINE field is fixed at four digits.

The STN directory number (DN) ranges from two to seven digits in length. For Outgoing tandem

calls, both the fourth and the fifth field are LINE.

Figure 49 Sample start header line

The following diagram shows an example of the line following the header line when Call Detail

Recording or the Business Communications Manager server re-starts.

Figure 50 Sample restart line

The following diagram shows an example of the line following the header line (with all five fields),

or after the CLID Information. The time in the header line shows when the call is answered. This

time minus the ringing duration (the third field) shows when the call starts ringing.

Figure 51 Sample call ringing line

The following diagram shows an example of the line following the header line (with all five fields).

The time in the header line field shows when the call is initiated.

Figure 52 Sample outgoing line

The following diagram shows an example of the line following the header line when an incoming

call is unanswered.

Figure 53 Sample unanswered call line

-------- MM/DD/YY HH:MM:SS LINE = XXXX STN = XXXXXX

RECORD RESTART

00:00:00 INCOMING CALL RINGING 0:04

00:00:00 OUTGOING CALL

00:00:00 NO ANSWER RINGING 0:22

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Avaya Call Detail Recording System Manual do Utilizador Página 63