Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 62)

62 Norstar reports

P0993139 05

The following diagram shows an example of the lines available for printing by Call Detail

Recording in the Real Time report.

Figure 48 Real Time record format

Norstar Standard and CLID report description

For non-Real time Standard and CLID reports, each line has a maximum of three fields (except for

the header line).

The header line has a maximum of five fields:

• The first field always contains eight dashes.

• The second field provides the date the call originated.

• The third field provides the time the call originated.

• The fourth field provides the line being used.

• The fifth field provides the line, or station using the line, from the fourth field.

Call Detail Recording reports calls based on events (change of call states).

• The first field is the time the associated event occurred. The time is an offset from the start

time of the call indicated in the header.

• The second field describes the event associated with that call. Events can be either a call state

like hold or transfer, or a user action like account code entry.

• The third field is data that further describes the action indicated in the second field.

0 1 2 3 4 5 6 7

1234567890123456789012345678901234567890123456789012345678901234567890

*MMDDYY HHMMSS LINE STATION CLID NUMBER NAME/DNIS TYPE EVENT

*030193 154615 0019 6137635122 Alan Smith U G

*030193 154615 0019 6137635122 4032632300 U D

*030193 154615 0019 7343 6137635122 Alan Smith U A

*030193 154615 0019 7343 6137635114 Alan Smith U N

*030193 154615 0019 7343 6137635122 Alan Smith U T

*030193 154615 0019 7343 6137635114 Alan Smith U R

*012398 234900 12345 H V

*012398 234900 12345 H B

*012398 234900 12345 H M

*012398 234900 12345 H F

1 2 ... 57 58 59 60 61 62 63 64 65 66 67 ... 83 84

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Avaya Call Detail Recording System Manual do Utilizador Página 62