Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 54)

54 Norstar reports

P0993139 05

The following diagram shows an example of a transferred call.

Figure 31 Sample call transfer

You can use the record information to drive external PC database applications, for example, to

compile customer information by extracting the CLID data from the Real Time records.

Norstar All report

When selected, this report provides Standard, CLID Information and Real Time records.

The following diagram shows an example of a call record when All is selected. The RINGING

records shows the call received time with CLID Information, not the start alert time. The call is

answered 15 seconds after the ringing began. It is transferred 25 seconds after it is answered and is

released two minutes after it was transferred.

Figure 32 Sample call with Standard, CLID and Real Time information

Auto Attendant and Call Center station set numbers

When the Auto Attendant answers incoming calls, the station set number reports as the DN of the

Auto Attendant. When Call Center answers incoming calls, the station set number reports as the

Control DN (CDN) of the Skillset that answered the call.

*041197 094105 0003 7692000 Alan Smith U G

*041197 094105 0003 7692000 7305432 U D

*041197 094111 0003 7344 7692000 Alan Smith U A

*041197 094156 0003 7440 7692000 Alan Smith U T

*041197 094414 0003 7440 7692000 Alan Smith U R

*030298 154920 0022 4037692000 UNKNOWN D G

*030298 154920 0022 4037692000 8002349876 D D

*030298 154935 0022 7101 4037692000 UNKNOWN D A

*030298 155000 0022 7169 4037692000 UNKNOWN D T

*030298 155200 0022 7169 4037692000 UNKNOWN D R

-------- 03/02/98 15:49:20 LINE = 0022 STN = 7101

CALLING NUMBER 4037692000

NAME UNKNOWN

LONG DISTANCE

DNIS NUMBER 8002349876

BC = SPEECH

00:00:00 INCOMING CALL RINGING 0:15

00:00:20 HOLD

00:00:25 TRANSFERRED

-------- 03/02/98 15:50:00 LINE = 0022 STN = 7169

00:00:00 FROM TRANSFER

00:00:00 UNHOLD

00:02:00 CALL RELEASED

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Avaya Call Detail Recording System Manual do Utilizador Página 54