Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 64)

64 Norstar reports Norstar reports

P0993139 01

Figure 67 Sample CLID information

Figure 68 shows an example of the lines indicating when the room occupancy status of room

12345 changes to vacant. Refer to “Sample room status” on page 64.

Figure 68 Sample room status

Figure 69 shows an example of the line indicating when a call is externally forwarded. Extension

221 is responsible for the external call forward event. Refer to “Sample external call forward” on

page 64.

Figure 69 Sample external call forward

Norstar Real Time record description

The Real Time record is one line long beginning with an asterisk (*) to differentiate it from other

Norstar records. This record contains eight fields:

• date in MMDDYY format

• time in HHMMSS format

• line number associated with the call

• station set number associated with the call

• CLID number

• CLID name or DNIS number

• call type

• call state

The date field is a fixed length of six digits (MMDDYY). The month, day or year are preceded by

a leading 0 to keep the field length fixed. For example, 010501 is January 5, 2001.

The time field is a fixed length of six digits (HHMMSS). There are no separators between hour,

minute and second.

The line field shows the call being tracked. The line is fixed at four digits and can have leading

zeros. For example, 0019 is line 19. As the Real Time Hospitality record does not use the third

field it does not contain any characters and appears blank.

CALLING NUMBER XXXXXXXXXXX

NAME XXXXXXXXXXXXXXX

UNKNOWN

DNIS NUMBER XXXXXXXXXX

BC = SPEECH

PRI SERVICE TIE XXXXX

VOIP CALL

-------- 23/01/98 23:49:00 STN = 12345

HOSPITALITY VACANT

EXT CALL FWD STN = 221 REASON = CFAC

1 2 ... 59 60 61 62 63 64 65 66 67 68 69 ... 77 78

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Avaya Call Detail Recording System Manual do Utilizador Página 64