Avaya Call Detail Recording System Manual do Utilizador Página 56
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56 Norstar reports Norstar reports
P0993139 01
Figure 42 Sample PRI
Voice over IP calls
Calls, both incoming and outgoing, that use the Voice over IP (VoIP) protocol appear in the CLID
report. Figure 43 shows an example of an incoming call using Voice over IP. Refer to “Sample
incoming call with VoIP” on page 56.
Figure 43 Sample incoming call with VoIP
Dialed number identification service
Certain trunk types support the delivery of Dialed Number Identification Service (DNIS). Call
Detail Recording supports the reporting of DNIS as part of the CLID call reports. Both the Norstar
CLID and Norstar Real Time format support DNIS reporting. Figure 44 shows an example of an
incoming call with DNIS information. Refer to “Sample incoming call with DNIS” on page 57.
Note: Business Communications Manager only supports PRI with the necessary
hardware installation and the PRI trunks configuration to deliver PRI call-by-call service
information.
-------- 01/01/98 01:38:00 LINE = 0001 STN = 221
CALLING NUMBER 6135551212
NAME UNKNOWN
UNKNOWN
DNIS NUMBER 9772210
BC = SPEECH
PRI SERVICE TIE 0
00:00:00 INCOMING CALL RINGING 0:00
00:01:35 CALL RELEASED
-------- 01/01/98 01:38:00 LINE = 0023 STN = 223
BC = SPEECH
PRI SERVICE PUBLIC
00:00:00 OUTGOING CALL
DIGITS DIALED 9772210
00:01:35 CALL RELEASED
-------- 12/03/99 14:36:00 LINE = 0035
CALLING NUMBER 7355303
NAME UNKNOWN
UNKNOWN
BC = SPEECH
VOIP CALL
00:00:00 NO ANSWER RINGING 0:02
- Business Communications 1
- Manager 3.0 1
- Call Detail Recording System 1
- Administration Guide 1
- Trademarks 2
- Contents 3
- Contents 4
- Chapter 3 4
- Chapter 4 5
- Figures 8
- Tables 10
- Before you begin 11
- Text conventions 11
- Acronyms 12
- Related publications 13
- 14 Related publications 14
- P0993139 01 14
- Chapter 1 15
- Introduction 15
- Chapter 2 17
- Figure 2 The Summary window 18
- The Report Parameters 19
- Report formats and types 20
- SL-1 reports 20
- Assign the SL-1 report type 21
- Norstar reports 21
- Report Language 21
- Report Filter 22
- All calls 22
- Outgoing calls only 22
- Prefix strings 22
- Account Code 22
- Account Code Feature Code 23
- Using Account Codes 24
- The Report Options 25
- Date Format 26
- Header Format 26
- DNIS Info 26
- Connect Char (Characters) 27
- Clip File Schedule 27
- File size 27
- Disk Space limit 27
- The Market Parameters 28
- The Prefix Bin Settings 30
- The Access Bin Settings 31
- Access Bin Settings 32
- Suppress Length Settings 32
- Saving configuration changes 32
- The Configuration menu 33
- Commit changes 34
- Configuration Undo 34
- Undo changes 35
- Configuration Clip File 35
- Clip File 36
- Data File Transfer 37
- Central server requirements 38
- Call Detail Recording Reports 43
- SL-1 report field definitions 44
- SL-1 Standard reports 45
- SL-1 CLID reports 46
- Norstar Standard reports 49
- Norstar CLID reports 49
- Norstar All report format 52
- Target line/Physical lines 54
- Busy reports 54
- Bearer capability data 55
- PRI Call-by-call service 55
- Voice over IP calls 56
- External call forward 57
- Printable line descriptions 60
- 00:00:00 INVALID PASSWORD 63
- REPORTS LOST 63
- LINE = XXXX 63
- Install CDRClient application 69
- The CDRClient window 70
- CDR User Management 71
- Create a user profile 72
- Modify user privileges 72
- Delete a user name 72
- Glossary 75
- 76 Glossary 76
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