Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 61)

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Call Detail Recording System Administration Guide

Figure 51 shows an example of the line following the header line when Call Detail Recording or

the Business Communications Manager server re-starts. Refer to “Sample restart line” on page 61.

Figure 51 Sample restart line

Figure 52 shows an example of the line following the header line (with all five fields), or after the

CLID Information. The time in the header line shows when the call is answered. This time minus

the ringing duration (the third field) shows when the call starts ringing. Refer to “Sample call

ringing line” on page 61.

Figure 52 Sample call ringing line

Figure 53 shows an example of the line following the header line (with all five fields). The time in

the header line field shows when the call is initiated. Refer to “Sample outgoing line” on page 61.

Figure 53 Sample outgoing line

Figure 54 shows an example of the line following the header line when an incoming call is

unanswered. Refer to “Sample unanswered call line” on page 61.

Figure 54 Sample unanswered call line

Figure 55 shows an example of the line indicating when an incoming call receives busy treatment.

Refer to “Sample busy line” on page 61.

Figure 55 Sample busy line

Figure 56 shows an example of the line indicating when the call is put on hold or taken off hold.

Refer to “Sample hold and off hold lines” on page 61.

Figure 56 Sample hold and off hold lines

RECORD RESTART

00:00:00 INCOMING CALL RINGING 0:04

00:00:00 OUTGOING CALL

00:00:00 NO ANSWER RINGING 0:22

00:00:00 BUSY

00:00:04 HOLD

00:00:06 UNHOLD

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Avaya Call Detail Recording System Manual do Utilizador Página 61