Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 54)

54 Norstar reports Norstar reports

P0993139 01

Figure 36 Sample room status mid

Figure 37 shows an example of a Standard Hospitality record with room 7 status set to full. Refer

to “Sample room status full” on page 54.

Figure 37 Sample room status full

Target line/Physical lines

When target lines are used on digital trunks, the Call Detail Recording reports show both the target

line and the physical line number.

Figure 38 shows an example of an incoming call on a target line. The target line number is 101 and

the physical line number is 38. Station 7466 answers the call. Refer to “Sample target line and

physical line” on page 54.

Figure 38 Sample target line and physical line

Busy reports

Call Detail Recording produces two types of busy reports:

• Direct Inward Dial

• Target Line

Direct Inward Dial (DID) busy

A call rings busy when the digital line is set up as a DID line requiring receive digits to route the

call through the Business Communications Manager server via a target line. If all target line

destinations are busy, the unit returns a busy signal instead of routing the call to the prime station

set. Call Detail Recording produces a busy report. Figure 39 shows an example of a busy call to a

set with DID. Refer to “Sample busy call with DID” on page 54.

Figure 39 Sample busy call with DID

-------- 23/01/98 23:49:00 STN = 73

HOSPITALITY MID

-------- 23/01/98 23:49:00 STN = 7

HOSPITALITY FULL

-------- 12/12/97 12:00:01 LINE = 0101 STN = 7468

00:00:00 INCOMING CALL

LINE = 0038

00:28:33 CALL RELEASED

-------- 03/02/99 15:09:32 LINE = 0235

00:00:00 BUSY

LINE = 0035

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Avaya Call Detail Recording System Manual do Utilizador Página 54