Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 53)

Norstar reports Norstar reports 53

Call Detail Recording System Administration Guide

Figure 33 Sample call with Standard, CLID and Real Time information

Auto Attendant and Call Center station set numbers

When the Auto Attendant answers incoming calls, the station set number reports as the DN of the

Auto Attendant. When Call Center answers incoming calls, the station set number reports as the

Control DN (CDN) of the Skillset that answered the call.

Standard Hospitality record format

The Hospitality record represents four states of room occupancy: vacant, basic, mid and full.

Room number lengths range from one to five digits.

Figure 34 shows an example of a Standard Hospitality record with room 12345 status set as

vacant. Refer to “Sample room status vacant” on page 53.

Figure 34 Sample room status vacant

Figure 35 shows an example of a Standard Hospitality record with room 732 status set as basic.

Refer to “Sample room status basic” on page 53.

Figure 35 Sample room status basic

Figure 36 shows an example of a Standard Hospitality record with room 73 status set to mid. Refer

to “Sample room status mid” on page 54.

*030298 154920 0022 4037692000 UNKNOWN D G

*030298 154920 0022 4037692000 8002349876 D D

*030298 154935 0022 7101 4037692000 UNKNOWN D A

*030298 155000 0022 7169 4037692000 UNKNOWN D T

*030298 155200 0022 7169 4037692000 UNKNOWN D R

-------- 03/02/98 15:49:20 LINE = 0022 STN = 7101

CALLING NUMBER 4037692000

NAME UNKNOWN

LONG DISTANCE

DNIS NUMBER 8002349876

BC = SPEECH

00:00:00 INCOMING CALL RINGING 0:15

00:00:20 HOLD

00:00:25 TRANSFERRED

-------- 03/02/98 15:50:00 LINE = 0022 STN = 7169

00:00:00 FROM TRANSFER

00:00:00 UNHOLD

00:02:00 CALL RELEASED

-------- 23/01/98 23:49:00 STN = 12345

HOSPITALITY VACANT

-------- 23/01/98 23:49:00 STN = 732

HOSPITALITY BASIC

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Avaya Call Detail Recording System Manual do Utilizador Página 53