Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 47)

SL-1 reports SL-1 reports 47

Call Detail Recording System Administration Guide

Figure 18 Sample incoming call transferred with Call Information available

SL-1 Target line/Physical lines

When target lines are used on digital trunks, reports show both the target line number and the

physical line number.

Figure 19 shows an example of an incoming call on target line 103 and transferred to another

station set. The physical line is 37. Refer to “Sample target line transfer” on page 47.

Figure 19 Sample target line transfer

Auto Attendant and Call Center station set numbers

When the Auto Attendant answers incoming calls, the station set number reports as the DN of the

Auto Attendant. When Call Center answers incoming calls, the station set number reports as the

Control DN (CDN) of the Skillset that answered the call.

Advice of charges at end of call (AOCE)

On ISDN ETSI lines only, the cost of a call is available on an SL -1 record. Cost appears in dollars

or pulse units. The maximum amount chargeable to an SL-1 account is $999999 or 99999 units.

Figure 20 shows an example of end of call with currency charges of $123.45. The amount is

rounded down to the nearest dollar. Refer to “Sample end of call with charges rounded down” on

page 47.

Figure 20 Sample end of call with charges rounded down

Figure 21 shows an example of end of call with currency charges of $123.50. The amount is

rounded up to the nearest dollar. Refer to “Sample end of call with charges rounded up” on page

48.

S 029 00 T038000 DN7447 04/04 15:02

4032919001xxxxxx

E 030 00 T038000 DN2223 04/04 15:07

4032919001xxxxxx

S 029 00 T037103 DN7499 04/04 15:02

E 030 00 T037103 DN7370 04/04 15:07

N 003 00 DN0285 T181000 07/19 16:43 00:00:02 999

00000 000123

1 2 ... 42 43 44 45 46 47 48 49 50 51 52 ... 77 78

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Avaya Call Detail Recording System Manual do Utilizador Página 47