Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 21)

Unified Manager Unified Manager 21

Call Detail Recording System Administration Guide

Assign the SL-1 report type

From the Report Parameters window, you can assign the SL-1 report type as Standard or CLID.

To assign or change Report Parameters:

1 Click the Report Parameters key.

The Report Parameters window opens.

2 In the Format list box, select SL-1.

3 In the Report Type list box, select Standard or CLID.

Norstar reports

Use the Norstar report format for more detailed and concise call reports.

Assign the Norstar report type

From the Report Parameters window, you can assign the Norstar report type as Standard, CLID,

Real Time or All.

To assign or change Report Parameters:

1 Click the Report Parameters key.

The Report Parameters window opens.

2 In the Format list box, select Norstar.

3 In the Report Type list box, select Standard, CLID, Real Time or All.

Report Language

If your Business Communications Manager server supports other languages, select either English

or one of the alternate languages. The Report Language default is English.

To assign or change the Report Language:

1 Click the Report Parameters key.

The Report Language window opens.

2 From the Report Language list box, select English or an alternate language.

Note: Call Detail Recording reports only the CLID Information for lines that are capable

of delivering CLID. Calls on non-CLID capable lines are reported in SL-1 Standard report

format.

Note: For more information about Norstar reports, refer to “Norstar reports” on page 48.

Note: The Report Language you select only affects Call Detail Recording reports. The

language assigned to each telephone determines the language used in the Account codes.

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Avaya Call Detail Recording System Manual do Utilizador Página 21