Avaya Call Detail Recording System Manual do Utilizador Página 5
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Contents 5
Call Detail Recording System Administration Guide
Norstar report field definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Norstar Real Time report format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Norstar All report format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Auto Attendant and Call Center station set numbers . . . . . . . . . . . . . . . . . . . . . . 53
Standard Hospitality record format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Target line/Physical lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Busy reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Direct Inward Dial (DID) busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Target line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Bearer capability data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
PRI Call-by-call service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Voice over IP calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Dialed number identification service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Call connected digit separator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
External call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Norstar report field definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Norstar Standard and CLID report description . . . . . . . . . . . . . . . . . . . . . . . . 60
Printable line descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Norstar Real Time record description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Real Time Hospitality record format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Advice of charges at end of call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Chapter 4
Install CDRClient application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Call Detail Recording display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
The CDRClient window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Call Detail Recording Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
CDR Group User Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
CDR User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Create a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Modify user privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Delete a user name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
CDR User Management additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
- Business Communications 1
- Manager 3.0 1
- Call Detail Recording System 1
- Administration Guide 1
- Trademarks 2
- Contents 3
- Contents 4
- Chapter 3 4
- Chapter 4 5
- Figures 8
- Tables 10
- Before you begin 11
- Text conventions 11
- Acronyms 12
- Related publications 13
- 14 Related publications 14
- P0993139 01 14
- Chapter 1 15
- Introduction 15
- Chapter 2 17
- Figure 2 The Summary window 18
- The Report Parameters 19
- Report formats and types 20
- SL-1 reports 20
- Assign the SL-1 report type 21
- Norstar reports 21
- Report Language 21
- Report Filter 22
- All calls 22
- Outgoing calls only 22
- Prefix strings 22
- Account Code 22
- Account Code Feature Code 23
- Using Account Codes 24
- The Report Options 25
- Date Format 26
- Header Format 26
- DNIS Info 26
- Connect Char (Characters) 27
- Clip File Schedule 27
- File size 27
- Disk Space limit 27
- The Market Parameters 28
- The Prefix Bin Settings 30
- The Access Bin Settings 31
- Access Bin Settings 32
- Suppress Length Settings 32
- Saving configuration changes 32
- The Configuration menu 33
- Commit changes 34
- Configuration Undo 34
- Undo changes 35
- Configuration Clip File 35
- Clip File 36
- Data File Transfer 37
- Central server requirements 38
- Call Detail Recording Reports 43
- SL-1 report field definitions 44
- SL-1 Standard reports 45
- SL-1 CLID reports 46
- Norstar Standard reports 49
- Norstar CLID reports 49
- Norstar All report format 52
- Target line/Physical lines 54
- Busy reports 54
- Bearer capability data 55
- PRI Call-by-call service 55
- Voice over IP calls 56
- External call forward 57
- Printable line descriptions 60
- 00:00:00 INVALID PASSWORD 63
- REPORTS LOST 63
- LINE = XXXX 63
- Install CDRClient application 69
- The CDRClient window 70
- CDR User Management 71
- Create a user profile 72
- Modify user privileges 72
- Delete a user name 72
- Glossary 75
- 76 Glossary 76
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