Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 52)

52 Norstar reports Norstar reports

P0993139 01

The RINGING call state is unique to Real Time records. It indicates a ringing line as soon as Call

Detail Recording receives the CLID Information.

The Dialed Number Identification Service (DNIS) record is reported only if the line delivers the

DNIS information. If present, it follows the RINGING record.

Figure 31 shows an example of a call, ringing with DNIS, answered and released. Refer to

“Sample call with DNIS” on page 52.

Figure 31 Sample call with DNIS

Figure 32 shows an example of a transferred call. Refer to “Sample call transfer” on page 52.

Figure 32 Sample call transfer

You can use the record information to drive external PC database applications, for example, to

compile customer information by extracting the CLID data from the Real Time records.

Norstar All report format

When selected, this report provides Standard, CLID Information and Real Time records.

Figure 33 shows an example of a call record when All is selected. The RINGING records shows

the call received time with CLID Information, not the start alert time. The call is answered 15

seconds after the ringing began. It is transferred 25 seconds after it is answered and is released two

minutes after it was transferred. Refer to “Sample call with Standard, CLID and Real Time

information” on page 53.

*030198 154615 0019 6137635114 John Doe U G

*030198 154615 0019 6137635114 4037352000 U D

*030198 154623 0019 7832 6137635114 John Doe U A

*030198 154831 0019 7832 6137635114 John Doe U R

*041197 094105 0003 7692000 Alan Smith U G

*041197 094105 0003 7692000 7305432 U D

*041197 094111 0003 7344 7692000 Alan Smith U A

*041197 094156 0003 7440 7692000 Alan Smith U T

*041197 094414 0003 7440 7692000 Alan Smith U R

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Avaya Call Detail Recording System Manual do Utilizador Página 52