Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 74)

74 Glossary

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External Call Forward

A Business Communications Manager telephone is configured to forward calls to

destinations external to the system using outgoing lines.

Hospitality Record

A type of record created by Call Detail Recording that provides the room occupancy status

whether vacant, basic, mid or full.

ISDN

Integrated Services Digital Network is a worldwide digital communications network.

Norstar report format

An English language syntax organization of call reports.

Physical line

The physical connection between the Business Communications Manager system and the

outside world.

SL-1 report format

The organization of information that Call Detail Recording data must be translated into

before the data it contains is read by an SL-1 call accounting program.

System Administrator

The person responsible for installing, administrating and maintaining Call Detail

Recording for a particular company.

Target line

A Target line is a virtual line, not a physical line. It is dedicated to receiving and routing

incoming calls on DID or auto-answer trunks to a specific destination.

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Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 74