Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 52)

52 Chapter 3 Call Detail Recording Reports

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PRI Call-by-call service

When the ISDN Primary Rate Interface (PRI) trunk is installed in the Business Communications

Manager server, Call Detail Recording provides PRI Call-by-call service information as part of the

CLID call records in Norstar CLID format. The record provides both the service type and service

ID for incoming and outgoing calls. Figure 43 shows an example of an incoming call using the TIE

service with service ID 0 and the corresponding outgoing call using the PUBLIC service. Refer to

“Sample PRI” on page 52.

Figure 43 Sample PRI

Voice over IP calls

Calls, both incoming and outgoing, that use the Voice over IP (VoIP) protocol appear in the CLID

report. Figure 44 shows an example of an incoming call using Voice over IP. Refer to “Sample

incoming call with VoIP” on page 52.

Figure 44 Sample incoming call with VoIP

Note: Business Communications Manager only supports PRI with the necessary

hardware installation and the PRI trunks configuration to deliver PRI call-by-call

service information.

-------- 01/01/98 01:38:00 LINE = 0001 STN = 221

CALLING NUMBER 6135551212

NAME UNKNOWN

UNKNOWN

DNIS NUMBER 9772210

BC = SPEECH

PRI SERVICE TIE 0

00:00:00 INCOMING CALL RINGING 0:00

00:01:35 CALL RELEASED

-------- 01/01/98 01:38:00 LINE = 0023 STN = 223

BC = SPEECH

PRI SERVICE PUBLIC

00:00:00 OUTGOING CALL

DIGITS DIALED 9772210

00:01:35 CALL RELEASED

-------- 12/03/99 14:36:00 LINE = 0035

CALLING NUMBER 7355303

NAME UNKNOWN

UNKNOWN

BC = SPEECH

VOIP CALL

00:00:00 NO ANSWER RINGING 0:02

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