Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 18)

18 Chapter 1 Introduction

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Your role as System Administrator

As System Administrator, you perform the initial and ongoing administration tasks. Your tasks

include:

• administering Call Detail Recording

• determining Account codes used as references for tracking telephone calls

• interpreting reports

Warning: SECURITY ALERT: Call Detail Recording provides information such

as the date and time of the call, digits dialed, incoming call information and call

time elapsed. This includes sensitive and personal information such as telephone

banking numbers, credit card numbers and personal identification numbers. Digits

dialed are not maintained as confidential.

As System Administrator it is solely your responsibility to advise the system users

that their telephone dialing information can be monitored and recorded.

Further, LAN-based access to call records (passive or real time) demands a greater

emphasis on call record security. Limitations and security arrangements can vary

depending on the network environment and how the customer administers and

limits access to the call records. Consult with the appropriate members of your

organization regarding the proper safeguards.

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Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 18