Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 53
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Chapter3Call Detail Recording Reports53
Call Detail Recording System Administration Guide
Dialed number identification service
Certain trunk types support the delivery of Dialed Number Identification Service (DNIS). Call
Detail Recording supports the reporting of DNIS as part of the CLID call reports. Both the Norstar
CLID and Norstar Real Time format support DNIS reporting. Figure 45 shows an example of an
incoming call with DNIS information. Refer to “Sample incoming call with DNIS” on page 53.
Figure 45 Sample incoming call with DNIS
Call connected digit separator
Normally, Call Detail Recording reports all the digits the user dials to connect a call. The digits can
include digits responding to prompts from the Automated Attendants, extension transfer, or voice
mail service. To identify the digits dialed to connect the call and digits dialed after the call is
connected, you can insert an “!” between them. Figure 46 shows an example of an outgoing call
with call connected digit separator. Refer to “Sample call with digit separator” on page 53.
Figure 46 Sample call with digit separator
Note: Business Communications Manager only support DNIS with the necessary
hardware installation and trunk configuration to deliver DNIS information.
Note: Call Detail Recording cannot differentiate between digits required to
connect a call and extra digits dialed before the call is connected. Not all units
support the delivery of call connected signals so this feature is not be available for
all Business Communications Manager servers.
-------- 01/01/99 01:38:00 LINE = 0001 STN = 221
CALLING NUMBER 6135551212
NAME UNKNOWN
UNKNOWN
DNIS NUMBER 9772210
BC = SPEECH
PRI SERVICE TIE 0
00:00:00 INCOMING CALL RINGING 0:00
00:01:35 CALL RELEASED
-------- 01/01/99 01:38:00 LINE = 0023 STN = 223
BC = SPEECH
00:00:00 OUTGOING CALL
DIGITS DIALED 9772210!0132
00:01:35 CALL RELEASED
- Business Communications 1
- Manager 2.5 1
- Call Detail Recording System 1
- Administration Guide 1
- Trademarks 2
- Contents 3
- Chapter 4 5
- 6 Contents 6
- Figures 9 9
- 10 Figures 10
- P0911648 02 10
- 12 Tables 12
- Before you begin 13
- Text conventions 13
- Acronyms 14
- Related publications 15
- 16 Preface 16
- Chapter 1 17
- Introduction 17
- 18 Chapter 1 Introduction 18
- Chapter 2 19
- Services key 20
- The Summary window appears 20
- The Report Parameters 22
- Report formats and types 23
- SL-1 reports 23
- Assign the SL-1 report type 23
- Norstar reports 24
- Report Language 24
- Report Filter 25
- All calls 25
- Outgoing calls only 25
- Prefix strings 25
- Account Code 25
- Account Code Feature Code 26
- The Report Options 27
- Date Format 28
- Header Format 28
- DNIS Info 29
- Connect Char (Characters) 29
- The Market Parameters 30
- CLID with Name 31
- The Prefix Bin Settings 33
- Prefix filter 33
- The Access Bin Settings 34
- Access Bin Settings 34
- Suppress Length Settings 35
- Saving configuration changes 35
- The Configuration menu 36
- Configuration Undo 37
- Undo changes 37
- Configuration Clip File 38
- Clip File 38
- Chapter 3 39
- Call Detail Recording Reports 39
- SL-1 report options 40
- SL-1 Standard reports 41
- SL-1 CLID reports 42
- Special station set numbers 43
- Norstar CLID reports 45
- Norstar All report format 48
- Target line/Physical lines 50
- Busy reports 50
- Bearer capability data 51
- PRI Call-by-call service 52
- Voice over IP calls 52
- External call forward 54
- Printable line descriptions 57
- HOSPITALITY VACANT 61
- Install CDRClient Application 65
- Figure 80 66
- CDR User Management 68
- Delete a user name 69
- Modify user privileges 70
- Glossary 73
- 74 Glossary 74
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