Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 49)

Chapter3Call Detail Recording Reports49

Call Detail Recording System Administration Guide

Figure 34 Sample call with Standard, CLID and Real Time information

Special station set numbers

Call Detail Recording reserves two special station set numbers to represent special entities in the

Business Communications Manager server that can answer calls. You must identify these special

entities to interpret the reports correctly.

The following are the special entities:

• Auto Attendant

•Remote Pager

When the Auto Attendant answers incoming calls, the station set number reports as 0 (zero). When

the Remote Pager answers incoming calls, the station set number reports as 7.

Standard Hospitality record format

The Hospitality record represents four states of room occupancy: vacant, basic, mid and full.

Room number lengths range from one to five digits.

Figure 35 shows an example of a Standard Hospitality record with room 12345 status set as vacant.

Refer to “Sample room status vacant” on page 50.

*030298 154920 0022 4037692000 UNKNOWN D G

*030298 154920 0022 4037692000 8002349876 D D

*030298 154935 0022 7101 4037692000 UNKNOWN D A

*030298 155000 0022 7169 4037692000 UNKNOWN D T

*030298 155200 0022 7169 4037692000 UNKNOWN D R

-------- 03/02/98 15:49:20 LINE = 0022 STN = 7101

CALLING NUMBER 4037692000

NAME UNKNOWN

LONG DISTANCE

DNIS NUMBER 8002349876

BC = SPEECH

00:00:00 INCOMING CALL RINGING 0:15

00:00:20 HOLD

00:00:25 TRANSFERRED

-------- 03/02/98 15:50:00 LINE = 0022 STN = 7169

00:00:00 FROM TRANSFER

00:00:00 UNHOLD

00:02:00 CALL RELEASED

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Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 49