Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 58)

58 Chapter 3 Call Detail Recording Reports

P0911648 02

Figure 52 Sample restart line

Figure 53 shows an example of the line following the header line (with all five fields), or after the

CLID Information. The time in the header line shows when the call is answered. This time minus

the ringing duration (the third field) shows when the call starts ringing. Refer to “Sample call

ringing line” on page 58.

Figure 53 Sample call ringing line

Figure 54 shows an example of the line following the header line (with all five fields). The time in

the header line field shows when the call is initiated. Refer to “Sample outgoing line” on page 58.

Figure 54 Sample outgoing line

Figure 55 shows an example of the line following the header line when an incoming call is

unanswered. Refer to “Sample unanswered call line” on page 58.

Figure 55 Sample unanswered call line

Figure 56 shows an example of the line indicating when an incoming call receives busy treatment.

Refer to “Sample busy line” on page 58.

Figure 56 Sample busy line

Figure 57 shows an example of the line indicating when the call is put on hold or taken off hold.

Refer to “Sample hold and off hold lines” on page 58.

Figure 57 Sample hold and off hold lines

Figure 58 shows an example of the line indicating the start and the end of a conference. The third

party in the conference can be a second station set or a second line as indicated in the third field.

Refer to “Sample conference start and end lines” on page 59.

RECORD RESTART

00:00:00 INCOMING CALL RINGING 0:04

00:00:00 OUTGOING CALL

00:00:00 NO ANSWER RINGING 0:22

00:00:00 BUSY

00:00:04 HOLD

00:00:06 UNHOLD

1 2 ... 53 54 55 56 57 58 59 60 61 62 63 ... 75 76

Sem comentários

Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 58