Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 17)

Call Detail Recording System Administration Guide

Chapter 1

Introduction

The Nortel Networks Business Communications Manager Call Detail Recording is an application

that records and reports call activity. Each time a telephone call is made to or from your company,

you can record the information about the call. When the call is completed, you can print

information about the call in a report. Call Detail Recording also provides information on

incoming calls as the events occur. This information appears in a Real Time Call record.

About Call Detail Recording

Call Detail Recording provides information about:

• date and time of the call, and digits dialed

• the originating and the terminating line or station set

• whether an incoming call was answered

• elapsed time between origin of a call and when it was answered

• whether a call was transferred or put on hold

• call duration

• call charges

• calls associated with Account codes

• incoming call Calling Line Identification (CLID) information

• Bearer Capability of the line in the call

• Hospitality records for room occupancy status

• Real Time records for ringing, DNIS, answered, unanswered, transferred, and released events

for incoming calls with CLID information and Hospitality room occupancy status

You can use information collected by Call Detail Recording to:

• allocate telephone costs to departments or individuals

• charge back telephone costs to billable clients through Account codes

• determine whether the telephone system is being used efficiently

• guard against abuse of the telephone system

• provide immediate call information to database applications through Real Time call records

• track changes in room occupancy status

Note: Call Detail Recording delivers Custom Local Area Signalling Services

(CLASS), Call Management Services (CMS), Automatic Number Identification,

and Dialed Number Identification Services (DNIS) in the form of CLID reports.

Contact your customer service representative for more information.

1 2 ... 12 13 14 15 16 17 18 19 20 21 22 ... 75 76

Sem comentários

Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 17