Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 60)

60 Chapter 3 Call Detail Recording Reports

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Figure 64 Sample account code line

Figure 65 is an example of the line indicating when a password is entered. The password ID is a

maximum of two digits (00-99). The report indicates the password override ID and not the

password itself. Refer to “Sample password” on page 60.

Figure 65 Sample password

Figure 66 shows an example of the line indicating the last line of a call report if the call states are

missed or if a call is missed altogether. It is followed by a carriage return and two line feeds so that

there is a blank line before the start of the next call report. Refer to “Sample last line” on page 60.

Figure 66 Sample last line

Figure 67 shows and example of the line identifying the physical line of an incoming call on a

target line. The line number is fixed at four digits (with leading zeros). Refer to “Sample physical

line” on page 60.

Figure 67 Sample physical line

Figure 68 shows an example of the lines indicating when CLID information is available. The

calling number shown can be a maximum of 12 characters of which a maximum of eleven can be

digits. If a number received by the Business Communications Manager server is longer than eleven

digits, then a “/” is the first character, followed by the eleven least significant digits. The name can

be a maximum of 15 characters. Each of the number and name can show “UNKNOWN”. The third

line is the call type. It shows either “LONG DISTANCE” or “UNKNOWN” if call type

information is not available. The DNIS number, if available, appears after the call type. It is

followed by the Bearer Capability. The last line is the PRI Call-by-call service which appears only

when the PRI service information is available. Refer to “Sample CLID information” on page 60.

Figure 68 Sample CLID information

Figure 69 shows an example of the lines indicating when the room occupancy status of room

12345 changes to vacant. Refer to “Sample room status” on page 61.

00:00:00 ACCOUNT CODE XXXXXXXXXXXX

00:00:00 RESTRICTION PASSWORD XX

REPORTS LOST

LINE = XXXX

CALLING NUMBER XXXXXXXXXXX

NAME XXXXXXXXXXXXXXX

UNKNOWN

DNIS NUMBER XXXXXXXXXX

BC = SPEECH

PRI SERVICE TIE XXXXX

VOIP CALL

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Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 60