Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 26)

26 Chapter 2 Configuring Call Detail Recording

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1 Click the Report Parameters key.

The Report Parameters window opens.

2 In the Report Filter option, select All, Outgoing, Prefix or Account Code.

3 Click the OK button.

Account Code Feature Code

Account Codes allow you to cross-reference telephone calls from your company to different

clients or for telephone activities.

Before Account Codes can be entered by users, a Feature Code must be established. This Feature

Code is any number between 900 and 999 and ranges from one to 12 digits long. The Feature Code

default is the first available Feature Code from the Business Communications Manager server

(usually 900).

When Call Detail Recording is connected to the unit, a default Feature Code is requested from the

Business Communications Manager server. View or modify the Feature Code from the Call Detail

Recording Report Parameters window.

To assign or change the Feature Code:

1 Click the Report Parameters key.

The Report Parameters window opens.

2 In the Feature Code list box, enter any number between 00 and 99. The first digit (9) is

provided.

The appropriate Account Code is now available to all users making billable calls.

Account Code list

Account Codes create a reference for tracking telephone calls. For example, a user contacting a

billable client enters an assigned code each time a call is placed to that client.

Account codes consist of a Feature Code (F9--) and an account number. The account number can

have a maximum of 12 digits but cannot contain symbols such as (*) or (#). Table 3 gives an

example of an Account Code list. Refer to “Sample Account Codes” on page 26.

Table 3 Sample Account Codes

Account code Description

11127 Pat

37 Field Support

239 Liza

45 Roger

1 2 ... 21 22 23 24 25 26 27 28 29 30 31 ... 75 76

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Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 26