Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 19)

Call Detail Recording System Administration Guide

Chapter 2

Configuring Call Detail Recording

Call Detail Recording uses configuration parameters to specify the kinds of calls to be reported as

well as the report type and format. Each parameter can be changed at any time.

Unified Manager

1 Open Business Communications Manager Unified Manager.

The Comprehensive window appears. The Business Communications Manager navigation tree

shows the following five keys:

•System

• Resources

•Services

• Management

• Diagnostics

Figure 1 shows the Comprehensive window. Refer to “The Comprehensive window” on page 20.

1 2 ... 14 15 16 17 18 19 20 21 22 23 24 ... 75 76

Business Communications 1
Manager 2.5 1
Call Detail Recording System 1
Administration Guide 1
Trademarks 2
Contents 3
Chapter 4 5
6 Contents 6
Figures 9 9
10 Figures 10
P0911648 02 10
12 Tables 12
Before you begin 13
Text conventions 13
Acronyms 14
Related publications 15
16 Preface 16
Chapter 1 17
Introduction 17
18 Chapter 1 Introduction 18
Chapter 2 19
Services key 20
The Summary window appears 20
The Report Parameters 22
Report formats and types 23
SL-1 reports 23
Assign the SL-1 report type 23
Norstar reports 24
Report Language 24
Report Filter 25
All calls 25
Outgoing calls only 25
Prefix strings 25
Account Code 25
Account Code Feature Code 26
The Report Options 27
Date Format 28
Header Format 28
DNIS Info 29
Connect Char (Characters) 29
The Market Parameters 30
CLID with Name 31
The Prefix Bin Settings 33
Prefix filter 33
The Access Bin Settings 34
Access Bin Settings 34
Suppress Length Settings 35
Saving configuration changes 35
The Configuration menu 36
Configuration Undo 37
Undo changes 37
Configuration Clip File 38
Clip File 38
Chapter 3 39
Call Detail Recording Reports 39
SL-1 report options 40
SL-1 Standard reports 41
SL-1 CLID reports 42
Special station set numbers 43
Norstar CLID reports 45
Norstar All report format 48
Target line/Physical lines 50
Busy reports 50
Bearer capability data 51
PRI Call-by-call service 52
Voice over IP calls 52
External call forward 54
Printable line descriptions 57
HOSPITALITY VACANT 61
Install CDRClient Application 65
Figure 80 66
CDR User Management 68
Delete a user name 69
Modify user privileges 70
Glossary 73
74 Glossary 74

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