Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador descarregar pdf (Página 47)

Chapter3Call Detail Recording Reports47

Call Detail Recording System Administration Guide

Figure 31 Sample call with partial CLID

Norstar Real Time report format

Real Time call records are one line long. All Real Time records begin with an asterisk (*) to

differentiate them from non-Real Time call records. Real Time records are generated only when

CLID Information is available. Real Time records also generate five call states and four Hospitality

types.

Call Detail Recording generates the Norstar Real Time report options using letter codes, as shown

in Table 10. Refer to “Report options and letter codes” on page 47.

The RINGING call state is unique to Real Time records. It indicates a ringing line as soon as Call

Detail Recording receives the CLID Information.

The Dialed Number Identification Service (DNIS) record is reported only if the line delivers the

DNIS information. If present, it follows the RINGING record.

Figure 32 shows an example of a call, ringing with DNIS, answered and released. Refer to

“Sample call with DNIS” on page 48.

Table 10 Report options and letter codes

Letter code Report option

GRinging

D Dialed Number Identification Service

(DNIS)

AAnswered

N No Answer

TTransfer

R Released

HV Hospitality vacant

HB Hospitality basic

HM Hospitality mid

-------- 04/04/99 11:12:01 LINE = 0013 STN = 7465

CALLING NUMBER 1234567890x

NAME UNKNOWN

UNKNOWN

BC = SPEECH

00:00:00 INCOMING CALL RINGING 0:32

00:00:39 HOLD

00:01:12 UNHOLD

00:02:47 CALL RELEASED

1 2 ... 42 43 44 45 46 47 48 49 50 51 52 ... 75 76

Sem comentários

Avaya BCM 2.5 Call Detail Recording System Guia do Utilizador Página 47