Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador descarregar pdf (Página 7)

Call Detail Recording System Administration Guide

Chapter 1

Getting started

This section contains information on the following topics:

• “About this guide” on page 7

• “Symbols and conventions used in this guide” on page 8

• “Related publications” on page 9

• “How to get Help” on page 10

About this guide

This guide tells a System Administrator how to configure the Call Detail Recording (CDR)

application, generate reports, and install and use the CDR Pull Client and CDR Livestream.

System Administrator role

The System Administrator performs the initial and ongoing administration tasks.

Your tasks include:

• administering CDR

• determining Account codes used as references for tracking telephone calls

• interpreting reports

Warning: SECURITY ALERT: CDR records the date and time of calls, digits dialed,

incoming call information and time elapsed. This can include sensitive and personal

information such as telephone banking numbers, credit card numbers, and personal

identification numbers. Digits dialed are not maintained as confidential.

As System Administrator, it is solely your responsibility to advise users that their

telephone dialing information can be monitored and recorded.

Further, LAN-based access to call records (passive or real-time) demands a greater

emphasis on call record security. Limitations and security arrangements can vary

depending on the network environment and how a customer administers and limits access

to call records. Consult with the appropriate members of your organization about the

proper safeguards.

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Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador Página 7