Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador descarregar pdf (Página 53)

Chapter 4 Call Detail Recording reports 53

Call Detail Recording System Administration Guide

Figure 35 Incoming call with DNIS

Call connected digit separator

CDR usually reports all the digits that a user dials to connect a call. The digits can include digits

responding to prompts from the Automated Attendants, extension transfer, or voice mail service.

To identify the digits dialed to connect the call, and the digits dialed after the call is connected, you

can insert an exclamation mark (!) between them.

Figure 36 Outgoing call with digit separator

External call forwarding

External call forwarding occurs if an extension is configured to externally forward calls in these

situations:

• Call Forward All Calls (CFAC)

• Call Forward Busy (CFB)

• Call Forward No Answer (CFNA)

If an incoming call is unanswered and externally forwarded, CDR reports the call as outgoing. The

reports show:

• incoming line or extension

• outgoing line

Note: BCM 4.0 support DNIS only with the necessary hardware installation and

trunk configuration to deliver DNIS information.

Note: Call Detail Recording cannot differentiate between the digits required to connect a

call and extra digits dialed before the call is connected. Not all units support the delivery

of call-connected signals so this feature is not available on all BCM 4.0 servers.

-------- 01/01/99 01:38:00 LINE = 0001 STN = 221

CALLING NUMBER 6135551212

NAME UNKNOWN

UNKNOWN

DNIS NUMBER 9772210

BC = SPEECH

PRI SERVICE TIE 0

00:00:00 INCOMING CALL RINGING 0:00

00:01:35 CALL RELEASED

-------- 01/01/99 01:38:00 LINE = 0023 STN = 223

BC = SPEECH

00:00:00 OUTGOING CALL

DIGITS DIALED 9772210!0132

00:01:35 CALL RELEASED

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Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador Página 53