Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador descarregar pdf (Página 56)

56 Chapter 4 Call Detail Recording reports

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Figure 40 Real-time record format

This figure shows the lines available for printing by CDR in the real-time report

Norstar Standard and CLID report description

For non-Real-time Standard and CLID reports, each line has a maximum of three fields (except for

the header line).

The header line has a maximum of five fields:

Line descriptions

The Norstar standard and CLID reports can have three, four, or five fields. The date and time

reflect the date and time the call started. For incoming calls, the start time is when the call is

answered. For outgoing calls it is the time the line is seized. The LINE field is fixed at four digits.

The STN directory number (DN) ranges from two to seven digits in length. For outgoing tandem

calls, both the fourth and the fifth fields are LINE.

Field Contents

1 8 dashes

2 date the call originated

3 time the call originated

4 line used

5 line, or station using line from 4th field

0 1 2 3 4 5 6 7

1234567890123456789012345678901234567890123456789012345678901234567890

*MMDDYY HHMMSS LINE STATION CLID NUMBER NAME/DNIS TYPE EVENT

*030193 154615 0019 6137635122 Alan Smith U G

*030193 154615 0019 6137635122 4032632300 U D

*030193 154615 0019 7343 6137635122 Alan Smith U A

*030193 154615 0019 7343 6137635114 Alan Smith U N

*030193 154615 0019 7343 6137635122 Alan Smith U T

*030193 154615 0019 7343 6137635114 Alan Smith U R

*012398 234900 12345 H V

*012398 234900 12345 H B

*012398 234900 12345 H M

*012398 234900 12345 H F

1 2 ... 51 52 53 54 55 56 57 58 59 60 61 ... 67 68

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Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador Página 56