Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador descarregar pdf (Página 51)

Chapter 4 Call Detail Recording reports 51

Call Detail Recording System Administration Guide

Figure 30 Busy call with DID

Target line busy

A call rings busy when a target line is involved with a call, and a second incoming call tries to use

the same line. CDR produces a busy report, but does not include the target line information. Figure

31 shows an example of a call to a busy target line.

Figure 31 Call to a busy target line

CDR reports busy only if the BCM 4.0 server is programmed to provide busy treatment.

Bearer Capability data

When you assign Call Detail Recording to report in the Norstar CLID report format, Call Detail

Recording provides Bearer Capability information associated with the call.

Figure 32 Incoming call with Bearer Capability

PRI call-by-call service

If the ISDN Primary Rate Interface (PRI) trunk is installed in the BCM 4.0 server, Call Detail

Recording provides PRI call-by-call service information as part of the CLID call records in

Norstar CLID format. The record provides both the service type and service ID for incoming and

outgoing calls.

Note: This information appears in the Norstar report if your BCM 4.0 server supports

Bearer capabilities.

-------- 03/02/99 15:09:32 LINE = 0235

00:00:00 BUSY

LINE = 0035

-------- 03/02/99 14:36:02 LINE = 0035

00:00:00 BUSY

-------- 12/03/99 14:36:00 LINE = 0035

CALLING NUMBER 7355303

NAME UNKNOWN

UNKNOWN

BC = SPEECH

00:00:00 NO ANSWER RINGING 0:02

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Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador Página 51