Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador descarregar pdf (Página 58)

58 Chapter 4 Call Detail Recording reports

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Figure 47 Hold and off-hold lines

The line that appears if a call is put on hold or taken off hold

Figure 48 Conference start and end lines

The line that shows the start and the end of a conference. The third party in the conference can be

a second station set or a second line as indicated in the third field.

Figure 49 Call transfer line

The line that appears if a call is transferred

Figure 50 Call transfer from line

The line that appears if a call was transferred. It indicates the start of the call at the new station set

that received the transfer.

Figure 51 End call line

The line that shows the last state of a call. It is followed by a carriage return and two line feeds so

that there is a blank line before the start of the next call report.

Figure 52 Digits dialed line

The line that shows the digits dialed. This line appears in outgoing call reports. A maximum of 32

digits or characters can appear. If the call connected digit separator option is enabled, an

exclamation mark (!) appears between digits dialed before and after the call connects.

Figure 53 Invalid password line

The line that appears if a user or caller enters an invalid password

00:00:04 HOLD

00:00:06 UNHOLD

00:10:32 CONFERENCE STN2 = 7425

00:12:12 CONFERENCE LINE2 = 0052

00:12:45 CONFERENCE END

00:00:00 TRANSFERRED

00:00:00 FROM TRANSFER

00:00:00 CALL RELEASED

DIGITS DIALED XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

DIGITS DIALED 123456789!1234

00:00:00 INVALID PASSWORD

1 2 ... 53 54 55 56 57 58 59 60 61 62 63 ... 67 68

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Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador Página 58