Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador descarregar pdf (Página 13)

Chapter 2 Configuring Call Detail Recording 13

Call Detail Recording System Administration Guide

Report formats and types

Call Detail Recording can generate Norstar and SL-1 report types. SL-1 offers two report formats:

Standard and CLID. Norstar offers four report formats: Standard, CLID, Real-time, and All.

SL-1 reports

Use the SL-1 report format when you are supplying the CDR output to legacy commercial

call accounting packages or equipment.

This report format supports recording Standard report type as well as the Calling Line

Identification (CLID) report type.

The SL-1 CLID report prints the CLID information only if the information is delivered. Otherwise,

it records the call in SL-1 Standard report type.

The SL-1 report format does not support the recording of Bearer Capability and DDI Busy reports.

To assign the SL-1 report type

From the Report Options page, you can assign the SL-1 report type as Standard or CLID.

1 On the Task Navigation Panel, click the Configuration tab.

The Configuration folders appear.

2 Select the Telephony folder and click the Call Detail Recording task.

The Call Detail Recording panel appears with the Report Options tab displayed.

3 From the Format drop-down list, select SL-1.

4 From the Report Type drop-down list, select Standard or CLID.

Norstar reports

Use the Norstar report format for more detailed call reports.

Note: The default report format is Norstar and the default report type is All.

Note: For more information about SL-1 reports, see “SL-1 reports” on page 41.

Note: CDR reports only the CLID information for lines that are capable of delivering

CLID. Calls on lines that are non-CLID capable are reported in SL-1 Standard report

format.

Note: For more information about Norstar reports, see “Norstar reports” on page 45.

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Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador Página 13