Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador descarregar pdf (Página 25)

Chapter 3 Configuring and managing CDR data 25

Call Detail Recording System Administration Guide

Real-time data

You use real-time data to view CDR records as they are created on the BCM. The CDR

Livestream is an application that you can use to monitor real-time call activity from a PC.

Download the CDR Livestream to a PC and connect to a BCM to view and print real-time call

activity.

Features of Data File Transfer

CDR data file transfer has the following features:

• For Push Transfer, you can schedule a data file transfer so that the BCM 4.0 system sends the

data files on a regular basis (daily, weekly or monthly) and at a specified time.

• For Push Transfer, you can manually start the transfer of data files from the BCM 4.0 system

when you need the Call Detail Recording information immediately.

• For Push Transfer, BCM 4.0 can automatically attempt to re-send the data if the initial data

transfer fails.

• BCM 4.0 can compress the Call Detail Recording information to reduce the amount of time it

takes to transfer the files.

• Only the files that have not been previously sent are transferred.

The following sections provide detailed information about file transfers:

• “Using CDR Pull Transfer” on page 25

• “Using CDR Push Transfer” on page 33

• “Using CDR Livestream” on page 37

Using CDR Pull Transfer

To use the CDR Pull Transfer, the following are required:

• a client PC that receives the downloaded files

• a user account in the CDR group on the BCM

• BCM data transfer set up to pull the files

• CDR Client application configured to meet your requirements

Note: The CDR Livestream program is a sample application only. It allows you

to test the CDR real-time capability of the BCM. A developer’s toolkit is available

to build a CDR real-time application to meet your specific needs. Refer to the

Nortel Developer Partner Program for details on the BCM CDR toolkit or check

with your CDR application vendor for availability of this functionality in their

software.

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Avaya BCM 4.0 Call Detail Recording System Manual do Utilizador Página 25