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Report Basics

5-8 About Real-Time Graph Reports

Real-Time Graph Report Attributes 5

The following table lists the available categories of Real-Time Graph

Reports and the data items that you can choose to measure in each. Data

items are defined in Chapter 9, “BCMS Vu Real-Time and Historical Report

Data Items.”

Split/Skill Summary Graph Report

Split/Skill Details Graph Report

Abandoned Calls Calls Waiting

ACD Calls Oldest Call

Available Agents Total ACD

Average Abandoned Time Total ACW

Average After Call Total AUX

Average Speed of Answer Total Available

Average Talk Time Total Extn

Calls Waiting Total Other

Oldest Call Total Staffed

% Within Service Level % Within Service Level

Agent Summary Graph Report

VDN Summary Graph Report

ACD Calls Abandoned Calls

EXT In Calls ACD Calls

EXT Out Calls Average Abandoned Time

Average Speed of Answer

Average Talk/Hold Time

Calls Busy/Disc

Calls Waiting

Connected Calls

Flow Out

Oldest Call

% Within Service Level

Creating a Real-Time Graph Report 5

To create a Real-Time Graph Report, refer to “Creating a Real-Time Graph

Report” on page 7-2.

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