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Managing Miscellaneous BCMS Vu Functions 4-29

Configuring and Managing the

BCMS Vu

Software

Chapter 4

Managing Miscellaneous

BCMS Vu

Functions 4

Downloading BCMS Data 4

BCMS Vu continually monitors real-time measurements for as long as it is

connected to the DEFINITY system. However, it downloads administration

and descriptive data, such as agent and split/skill names, only during a

historical data download.

If you want to download organizational and descriptive data at any other

time, do the following:

Select Update BCMS Data from the Options menu.

The Download Status indicator in the status bar shows the progress of the

download.

The following data, which is internally-measured on the DEFINITY system,

is downloaded to BCMS Vu:

●

Split/Skill names, numbers, and acceptable service levels

●

Agent names and numbers

●

BCMS/VuStats logical IDs (if Validate = Y on the DEFINITY system) for

non-EAS only

●

Split members for non-EAS only

●

Trunk Group names and numbers

●

VDN names, numbers, and acceptable service levels (if Vectoring = Y on

the DEFINITY system).

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Avaya R2 Guia do Utilizador Página 90