Avaya R2 Guia do Utilizador descarregar pdf (Página 185)

BCMS Vu

Real-Time and Historical Data Items

9-10 Data Items — Historical Reports

% In

Service

Level

VDN The percentage of ACD connect calls that completed during

the current interval and that were answered with the

administered service level for this VDN. Calculated as

follows:

% IN SERVICE LEVEL= acceptable

x 100

calls offered

where

“acceptable” is the number of answered calls whose answer

time was less than or equal to the administered service level

for the VDN, and

“calls offered” is the total number of calls that accessed the

VDN and completed during the current interval.

This field is blank if no calls have been recorded for this time

interval. This field is also blank if no Acceptable Service

Level is administered on the VDN form.

% Time

Maintenance

Trunk The percentage of time that one or more trunks were busied

out for maintenance purposes. The calculation is:

% TIME MAINTENANCE =

Total Maintenance Busy Time

x (100)

Time Interval x Number of Trunks in Group

where:

“Total Maintenance Busy Time” is the sum of Maintenance

Busy Time (in minutes) for all trunks (individually) in this

trunk group during this interval, and

“Time Interval” is expressed in minutes (for example, 30 if

using a half-hour interval, 60 if using a one-hour interval,

and 1440 if using a daily summary).

Changing the number of trunks in a trunk group can cause

unexpected results for that interval.

Data Item — Historical Reports

Data

Item

Report

Type

Definition

1 2 ... 180 181 182 183 184 185 186 187 188 189 190 ... 259 260

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