Avaya R2 Guia do Utilizador descarregar pdf (Página 190)

100

101

BCMS Vu

Real-Time and Historical Data Items

Chapter 9

Data Items — Historical Reports 9-15

Flow In Split/Skill The number of calls that the split/skill received as a

coverage point or that call-forwarded to this split/skill from

another internally measured split/skill during this interval.

This also includes calls answered in this split/skill as the

second or third split/skill to which they queued and calls

that were redirected from this split/skill by redirection on no

answer. This item is recorded immediately when it occurs,

not at the end of the call.

Data Item — Historical Reports

Data

Item

Report

Type

Definition

1 2 ... 185 186 187 188 189 190 191 192 193 194 195 ... 259 260

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