Avaya R2 Guia do Utilizador descarregar pdf (Página 128)

Working with Reports

Chapter 7

Creating a Real-Time Graph Report 7-3

The specific window that appears depends on the type of data you

selected on the first window. For example, the following window

appears if you select the radio button next to “Agent summary.”

5. Select the splits/skills, agents, or VDNs (as appropriate) that you want

to include on the display.

a. If there is a pull-down menu on the wizard page, choose one

item from the menu.

b. If there are “Available” and “Selected” windows on the wizard

page, select one or more items from the “Available” list:

1. To select all items in the “Available” list, select Add All.

2. To select individual items, highlight them and select Add.

3. Use the Remove and Remove All buttons to remove items

that you do not want to display.

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Avaya R2 Guia do Utilizador Página 128